Practice Manager

The following are the core responsibilities of the Practice Manager. The list it not exhaustive and there may be, on occasion, a requirement to carry out other tasks depending upon factors such as workload and staffing levels. Alongside the management team, overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Line management of all clinical and managerial staff.
Oversight of the management of all non-clinical, administrative staff. Effective workforce planning. Maintaining an overview of HR legislation alongside the HR/Finance Manager and supporting on all aspects of HR. Assisting the Business Partner and HR/Finance Manager with the financial elements of the practice, including budgets, and seeking to maximize income and reduce expenditure Developing, implementing, and embedding an efficient business continuity plan (BCP) working alongside the Quality Services Manager.
Coordinating the reviewing and updating of all practice policies and procedures to ensure Health and Safety and CQC compliance with the support of the Quality Services Manager. Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards with the support of the Quality Services Manager and lead GP Partners. Ensuring the team reaches QOF and Quality Contract targets supported by the IT/Patient Services Manager, Nursing Services Manager and lead GP Partners. Developing, implementing, and embedding an effective communication strategy (internal and external).
Ensuring the practice maintains compliance with its NHS contractual obligations. Representing the practice at external meetings as required. Supporting the management of the Patient Participation Group. Providing oversight and support for the management of complaints.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Oversee and manage effective appointment systems. Assisting the Business Partner and HR/Finance Manager in liaising with the landlord as necessary re any building alterations and rent reviews. Working with the partners and management team to ensure effective clinical governance procedures are in place to maintain patient safety at all times.
Represent the practice at PCN/ICB meetings as required. Deputise for the partners at internal and external meetings as required/requested to do so. Act as the primary point of contact for NHSE, ICB, PCN, community services and other external stakeholders.