Practice Manager

JOB SUMMARY: To ensure the provision of a high quality patient service within a safe and efficient working environment by providing effective support to the Partners and staff and encouraging the development and progress of the Practice. Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change PRINCIPAL DUTIES: A. Human Resources 1. Identify personal requirements, select and recruit staff. 2. Supervise and support staff, allocate work and assess performance. 3. Prepare and undertake a system of annual appraisals and personal development plans, set objectives, identify and implement training and development needs. 4. Prepare and update job descriptions, issue contracts of employment where appropriate, identify and advise partners and staff of any change in employment legislation. 5. Assist Partners with any grievance and disciplinary issues. 6. Ensure contracts of employment are available to all staff and that relevant employment legislation is followed B. Organisation 1. Assist with the preparation of an annual Practice Development Plan and contribute to its implementation. 2. Assist with monitoring and evaluating performance of practice team against objectives, help to identify and manage change. 3. Represent the Practice at external meetings and workshops, as required by the Partners, and maintain up to date knowledge of NHS developments. 4. Develop and maintain effective communication both within the practice and with all outside agencies. 5. Maintain overall responsibility for administration, ensuring it remains effective and efficient. 6. Arrange meetings, prepare agendas and ensure distribution of minutes as necessary. 7. Develop Practice protocols, review and update as required. 8. Be the Caldicott Guardian 9. Ensure all staff are aware of Information Governance C. Finance 1. Record income and expenditure, and arrange submission to Practice accountant. 2. Manage and maintain Practice income at optimum levels. 3. Maintain responsibility for all items of service, Health Authority and Prescription Pricing Authority claims and reimbursements, together with the reconciliation of HA statements. 4. Payroll for all employed staff including ARRS and advise banks of appropriate payments. Ensure the submission of monthly submission of payments to HMRC and NHS Pensions. Ensure P60 (HMRC) and SD55 (NHS Pensions) staff statements are submitted. 5. Administer petty cash system. 6. Check and pay all Practice bills and ensure good value for money on all expenditures. 7. Maintain adequate monies in bank accounts and co-ordinate with Lead GP. D. Patient Services 1. Ensure compliance with patient confidentiality at all times, in line with current legislation. 2. Maintain accurate and efficient appointment system with Senior Admin 3. Organise surgery timetables and holiday cover with senior admin 4. Ensure adequate staffing levels are maintained. 5. Ensure all patient information is accurate, easily accessible and kept up to date. 6. Contribute to the development of new patient services eg Patient Participation Group 7. Deal with patient complaints according to Practice complaints procedures. 8. Ensure Out of Hours provision is provided E. Premises, Health & Safety, Equipment and Purchasing 1. Ensure adequate standards of cleanliness are maintained in consulting rooms. 2. Maintain up to date Health and Safety policies and procedures in line with current legislation and ensure compliance. 3. Assess and evaluate accommodation requirements and co-ordinate the new building development. 4. Supervise purchase of all equipment, drugs, supplies and stationery. 5. Maintain responsibility for stock levels, annual servicing and maintenance as necessary. 6. Arrange adequate insurance cover including Employers and Public Liability. F. Information and Technology 1. Plan and evaluate future IT developments and implement as necessary. 2. Identify requirements and negotiate purchase of computer upgrades and ensure maintenance of all equipment. 3. Arrange training for all new technology as required. 4. Ensure compliance with Data protection rules. 5. Maintain phone systems in line with NHS guidelines. G. Other Duties 1. To undertake any other duties which are commensurate with the level and responsibilities of the post. 2. To actively and continuously review all activities and suggest areas for improvement. 3. Day to day running of the practice. 4. Responsible for ensuring all claims for QOF/BQC/Enhanced services national, local and PCN, delivery of vaccinations are recorded on appropriate sites for payments 5. Work with senior staff to ensure searches to pre-empt QoF/BQC/other Enhanced Services work throughout the year to deliver maximum targets.