Address
Form of workPRADA Beauty – Deputy Business Manager
Harrods London37.5 hours per week
In a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives.
Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world.
Free-thinking beauty ahead of its time, driven by tech and creativity that offers new possibilities for self-reinvention.
We are delighted to announce the arrival Prada Beauty into UK and Ireland this summer.
When you love your work and the people you work with, amazing things happen…
Freedom to go beyond, that is the beauty of L’Oréal.
Are you passionate about all thing's beauty? Do you love making people feel amazing? Then we would love to connect with you!
Your Mission….
To provide a meaningful & unexpected Prada Beauty Experience and elevated Prada Beauty Services to customers in Point of Exploration and Online to achieve sales target and build customer loyalty
Joining us….
- You will support in the leadership of retail and development success while acting as a true Brand Ambassador, by constantly demonstrating PRADA brand values & engagements leading your team by example.
- Share your passion for beauty, products knowledge, and application techniques to customers, leading by example to the team
- Provide and share beauty /fragrance advice with customers and the team to create a meaningful & memorable customer experience, through human connection and by leveraging brand storytelling & beauty tech tools.
- Support your Business Manager to build a formidable team who engage with customers and master customer profiling, thanks to active listening and reading between the lines while leading your team by example
- Lead by example by achieving sales target by applying brand selling method and maximize selling opportunities by link-selling and cross-selling.
- Lead by example in customer data capture qualitatively and quantitatively for loyalty purposes in compliancy with data applicable regulation
- Stay updated on offline and online beauty trends and competition
Step up to leading the team on the absence of the Business Manager
Your profile
You have previous experience working within a premium store, managing people
You have good business acumen including sales analysis, inventory management and business operations
You are sales and KPI (Key Performance Indicators) driven with a proven record of accomplishment of achieving targets.
Experienced in coaching, creating events, and leading a team to success
You love to share your passion in beauty, to connect with people and accompany your customers on their journey of self-discovery and self-reinvention.
- You thrive on sales challenges, by creating perfect customers experiences and event.
- You lead in building a genuine relationship with customers by giving personal and trustworthy advice.
- You are enthusiastic to converse with customers either face-to-face or online
- You are open-minded, flexible, and agile, always eager to explore and learn new things.
- You are digitally at ease
Your KPIS
- Customer satisfaction: NPS/Customer Experience Score
- Sell-out target
- Productivity: IPT/AUS/Conversion rate/Daily transactions
- Data capture: # of new customers, # of updated customers
- Beauty Tech Services: # of services/day, WOB (Weight of Business), data capture
Leading by example, coaching, and supporting the development of the team
Supporting the Business Manager to drive success
Your skills
- Human Connection: Cross-channel empathy, adaptive & engaging selling, active listening
• Business driving and analytical to gain results
- Coaching and developing a team
- With Purpose: Group & Brand engagement
Target focused
Support And Development…
Your induction will be face to face with the Prada education manager.
From the beginning you have a face 2 face induction specialising in the Prada Brand, retail Skills, Cosmetics, Skincare and Fragrance. Following this a full training Journey which will be a mixture of Face to face in your region, digital e-learning and Live sessions, to support your success.
You will wear a Prada Beauty suit and accessories
You will receive Prada beauty products
You will have access to E-Learning modules where you can develop yourself, we will support your development with a best in the business experience.
The future is yours! We will support your progression leading from a Prada Beauty activator to an Expert Prada Beauty activator, Prada Brand activator or a Business Manager.
Benefits And Rewards….
Competitive Salary & Commission Scheme
Access to 35 brands worth of products within our L’Oréal Staff Shop
Allocated allowance of free products twice per year!
30 days holiday (inclusive of BH’s)
Discounted Dental Insurance
Employee Referral Bonuses
Additional support on Mental health and financial advice is also on offer
Working for L’Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on…L’Oréal for the future! #Beautythatmovestheworld
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That is the beauty of L’Oréal.
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