Address
Form of workJOB PURPOSE
You are a passionate Brand Ambassador and a business leader/partner, who conveys the Brand philosophy and values to the Store team and to the final Client.
You hold yourself accountable for achieving a successful Department performance, supporting and implementing all activities to achieve the targets.
You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all.
You are a motivating and inspiring manager, you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities.
RESPONSABILITIES
Leading the Business
Drive your Department Team to exceed Financial targets and maximize sales performances and contribution to support the success of the entire store
Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant actiıon plans
Drive the Department team to exceed their KPI targets
Foster cross selling and up selling among product categories
Be present on the sales floor, ensuring highest standard of approach and service to Clients.
Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives
Foster the E commerce channel development through a timely response to orders received, always delivering a high standard of service
Be constantly up-to-date on market trends (especially in relation to your department) and share ınsıghts wıth relevant functıons
Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines
Client development
Place the Client above all, leading by example to create a welcoming environment and ensure the Team strives to meet their every need and request
Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”
Proactively identify opportunities to gain new Clients in order to grow department sales
Strengthen Client loyalty supporting the department team to carry out clientelling initiatives
Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
Team management
Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client
Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
Having understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures
Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes
Guarantee team development through coaching and follow-ups on individual action plans;
Actively support the Store Manager in mapping the market for any researches they may have
Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure
Store Care
Support synergy and cooperation between front and back of house
Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office
Contribute to an effectıve and effıcıent care of Company’s assets
Provide feedback and suggestions concerning department needs firstly to the the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments
Be the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company’s assets as well as ensuring the staff grooming standard is maintaine
You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department
These activities are intended to be illustrative and not exhaustive.
