· Accurately perform and record clinical observations such as blood pressure, temperature, respiration, and pulse rates · Engage positively with patients/carers/families and staff members promoting mutually respectful and appropriate relationships · Communicate effectively with patients regarding providing and planning their care and carrying out risk assessment needs as required · Communicate complex and sensitive information verbally and in writing. Adapt and tailor communication skills to the need of the listener · To act as patient advocate during practice or PCN meetings, sharing any relevant information confidently and accurately, maintaining patient confidentiality appropriately · Develop an understanding of MDT structures and members roles · Support patients to improve and maintain their physical, mental, and behavioural health and well-being · Provide advice to patients including promoting self -management where appropriate and signposting patients to other PCN colleagues, local community, and voluntary sector services · Maintain accurate and contemporaneous patient health records · Skills and training needs to be updated through continuous professional development, attending regular educational updates, via e-learning and face to face sessions as appropriate. · Work in adherence to NMC Code for Nursing Associates, within own level of competence and the protocols and policies of the practices/PCN · Participate in regular appraisals · Maintain a good working knowledge of Health and Safety procedures, fire safety and mandatory training as per practice and PCN policies. Participate in policy development and data collection where appropriate · Work flexibly to meet the needs of the service and patients. Adapt to what may be potentially challenging and changing situations at times · Willing to undertake other duties deemed appropriate to a Nursing Associate following correct training/guidance and agreed by the post holder and their line manager