Principal Enterprise Architect For Service Management

Principal Enterprise Architect for Service Management
Join a digital first bank that’s powered by people.
Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.
You’ll have an impact on bringing digital-first banking to our customers by defining the future state architecture vision and strategies for our Global Businesses and Global Functions.
You’ll be developing business, data, software, and integration architecture standards to manage processes, systems, and technology complexity across the HSBC Group. Through dynamic, agile collaboration you’ll work closely with business partners to translate their requirements into integrated solutions that can be deployed globally using consistent service patterns for ease of deployment, support, and enhancement.
The Technology Architecture function sits within Technology and its mission is to ‘Guide the HSBC Group to Build the Right Technology in the Right Way’. 
The Principal Enterprise Architect for Service Management is part of a group of architects aligned to CTO who create and maintain an intelligently connected ecosystem of complementary technologies that enable our business.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
• Lead and own the development and implementation of architecture strategy, standards, blueprints and roadmaps for Service Management.
• Be accountable for the delivery of all aspects of the design and material decision making relating to solutions supporting Service Management – including the identification, management and remediation of any material design issues.
• Introduce new practices, processes, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate HSBC governance bodies
• Lead a customer-centric culture that encourages outstanding service and deepens customer insight through co-creation with them.
• Define, actively promote and embed the scope of architecture, including promoting and embedding the benefits, and sharing best practice techniques, standards and tools.

To be successful in this role you should meet the following requirements:
• Extensive experience in IT within a complex global organisation (preferably in a highly regulated industry such as Financial Services), and the Architecture discipline within it.
• Proven ability to translate business needs into appropriate Technology solutions.
• Have a system engineering background and the ability to compare and contrast different solutions to meet a business requirement – including experience of supporting and designing on-premise, externally hosted and SaaS solutions.
• Ability to provide technical thought leadership in evaluation of new technologies to meet business requirements and influence key stakeholders leading to adoption.
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences including boards/senior executive management.
This role is based in Sheffield or Edinburgh.
Opening up a world of opportunity
 
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500