Principle Engineer (Messaging)

The Opportunity

Help us enhance quality of service and value for money as we move towards the creation of a more modern, technologically enabled Parliament. You and your team will provide Microsoft 365 and messaging services to all staff and Members. It's a chance to explore and embed emerging technologies in a working environment like no other. As well as tackling day-to-day tasks such as resolving users' issues, you will act as a subject-matter expert, informing future IT strategies and introducing innovative technologies to meet new business needs. You can expect to:

• maintain standards of excellence across all areas of delivery, including user experience, accessibility, reliability and performance
• oversee lifecycle management and capacity planning for messaging technology and services
• have input into architecture, roadmap strategies and standards for Messaging, and contribute to change initiatives
• managing the Messaging team day-to-day, ensuring they maintain appropriate levels of skills, productivity, performance and motivation

What You Need

Balancing a complex workload and demanding deadlines while delivering high-quality results will be a key challenge. We're therefore looking for someone who combines sound technical skills with experience of team-building and management. You will need:

• Experience in designing, implementing and supporting Messaging solutions, with specific detailed technical understanding of: Exchange Online and Exchange Server, Microsoft Teams (calling, chat, meetings, collaboration), Outlook and other Microsoft 365 products, Messaging security (such as spam and email filtering, DMARC and DKIM), PowerShell scripting for management and reporting of Microsoft email services, Active Directory Services, Information protection and compliance using Microsoft 365 tools, Microsoft 365 licensing.
• Strong team building and management skills with experience in motivating, leading and developing a diverse team ensuring resources are organised appropriately and effectively.
• Experience of identifying and delivering opportunities for continual service improvement and development.
• Strong sense of customer service and demonstrates an understanding of the needs of customers, keeping them in mind when taking actions or making decisions.
• Strong interpersonal skills with proven ability to establish positive working relationships and influence and persuade at all levels.
• Awareness of messaging, routing, and networking technologies, cloud services and server operating systems.
• Exchange Online and Exchange Server, Microsoft Teams (calling, chat, meetings, collaboration), Outlook and other Microsoft 365 products, Messaging security, such as spam and email filtering, DMARC and DKIM, PowerShell scripting for management and reporting of Microsoft email services, Active Directory Services, Information protection and compliance using Microsoft 365 tools, Microsoft 365 licensing.

About The Team

The Productivity & Collaboration Team supports a wide range of Microsoft tools and services. From trouble-shooting and problem-solving to lifecycle management and the introduction of new technologies and processes, we help Parliament carry out its democratic duties in safe, secure and efficient manner. We're working to embed our values of confidence, care, curiosity, and community in everything we do.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. To apply, you will need to show how you meet up to the first three criterion. Our application process is anonymous to prevent bias. You are not required to upload a CV but instead, you will enter your work and education history.

Apply By:

Interviews: 7th/8th March

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.