Print Room Assistant

Salary: £23,700 with progression to £25,138 per annum, pro rata

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 01 March 2024

The Role 

Newcastle University Library is a multiple-award winning service. We are the only University Library in the UK to have received the Charter Mark five times, and now hold the Customer Services Excellence award which replaced it. It illustrates our dedication to delivering a friendly, professional, and efficient service to all our customers and putting them at the heart of everything we do.  

This is a place-based role in a busy vibrant campus.  In this position you will work as part of the University Print Room Team, providing a high quality print / large format print/ reprographic service to both University and external customers. 

There are two posts available. One full time (37 hours per week) and one part-time (18.5 hours per week). 

To apply, please upload an up-to-date CV and a letter of application (no more than one page) which outlines your fit for this role and any relevant experience to the key accountabilities listed below.  Please note, you are only required to complete the mandatory application fields. 

Informal enquiries may be made to Margaret Hepplewhite (Margaret.Hepplewhite@newcastle.ac.uk). 

Key Accountabilities 

• Day to day operation of the digital print Ricoh Presses, large format Roland eco solvent and Canon ipf8400 printers. Dealing with customers to produce high quality output from a number of digital and hard copy print sources to tight deadlines for Library, University and external clients
• Ensuring the up time and maintenance of equipment within the Print Room, including maintaining equipment, reporting faults and calling out engineers
• Dealing with customers, by telephone and email providing specialised advice, give pricing, agree delivery dates that fit into Print Room workloads and customer deadlines and book in jobs using an access database.  Also dealing with customers face to face at the Print Services reception
• Production of a variety of skilled print finishing including booklet making, various bindings, etc, to strict deadlines and high-quality standards
• Participate in Library disaster planning and recovery activities as directed by the Library Disaster Control Team
• Monitor and maintain the Print Room stationery stocks including inventory control and timely delivery of stationery requests to Library staff
• Giving help, training and advice to print services staff who are new. Also providing this support to university staff and students including the production of help sheets for all customers

The Person 

Knowledge, Skills and Experience  

• Knowledge of Microsoft Office applications, Adobe creative suite and specialist print and finishing software and equipment  

• Good written, inter-personal and oral communication, and customer care skills 

• Ability to work in a busy target/delivery driven environment and plan and prioritise own workload in line with team responsibilities with minimal supervisions to meet strict deadlines

• Ability to use initiative to select best methodology or troubleshoot to meet customer quality and delivery demands with major decisions made by Print Room Supervisor

• Experience of working in an academic or commercial print environment  

• Practical experience of digital reprographic equipment, digital scanning and imaging software  

• Ability to handle heavy print material

• Practical knowledge of graphic design, information technology, or other cognate disciplines  

Attributes and Behaviour 

Team-working  

• Shares relevant and useful information with others  

• Supportive of team decisions  

• Respects the value that different views bring to the team 

Planning and Organising 

• Plans workload and tasks in a systematic way 

• Ensures that others know how process and systems work 

Delivering services  

• See other departments and colleagues as “customers” and follows through on enquiries and requests

• Co-operate with others in achieving targets

• Strives to deliver high quality results

Qualifications 

• A recognised qualification to HNC or equivalent level in printing or significant experience in a Print Room environment 

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 26750