Process Assistant - Evenings 4Pm -10Pm

PROCESS ASSISTANTS - EVENING SHIFTS - BASED IN A LARGE PUBLIC SECTOR COMPANY

You will be processing large volumes of transnational queries so attention to detail and accuracy is important in this role.

Great computer literacy is required - full training will be provided for in-house systems.

If you have the above skill set, this is the ideal opportunity for you

Shift Pattern

Monday to Thursday 4pm to 10pm + Friday 3.30pm to 10pm

£11.02 per hour

HYBRID

3 days working from home 2 days in the office.

Free parking

On the main bus route

Role Overview

To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Key Responsibilities
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Maintain records for audit purposes.
Ensure deadlines are met.
Experience of office working / customer service

Essential Skills
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.

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