Process Assistant Leeds

We are currently recruiting a Process Assistant for our client based in LeedsOffice based until fully trained, then Hybrid role Mon - Fr Home & Tues-Thurs Office basedShift timings -9am to 5pm Mon to FriPay rate £11.79 per hourJob DescriptionBerry recruitment is looking for enthusiastic individuals with a 'can do' attitude, 9am to 5pm Mon - Fri in a customer focused roles for a Public Sector client based in Leeds.Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.This is a fantastic opportunity for an experienced Accounts Receivable Individual with the right drive, commitment and enthusiasm to succeed in this role.Accuracy and the ability to work under pressure is essential within this role as you will need to ensure that all income is receipted and allocated correctly to either invoices or general ledger codes in line with Service Level Agreement's and Departmental/Client KPI's.You will need to be able to use your initiative and have a 'can do' attitude as our Clients unallocated cash values/volumes will need to be continually cleared or kept at a minimum.You will need to be adaptable to change as throughout 2020/21 the Accounts Receivable process will be subject to process transformation through RPA and automation.We are looking for individuals who take responsibility for their workload and are proactive in identifying any training/process issues affecting the accounts receivable process.Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!Key responsibilitiesResponsible for the completion of your daily workloadResponsible for the resolution of Client queries regarding refunds or allocation issues in line with KPI'sEscalation of service issues to the Accounts Receivable Team Leader or the Accounts Receivable SME (subject matter expert)Actively participate in team meetings, giving suggestions for service/process improvements where applicableContribute to improving the Organisations Client Net Promoter Score (Client recommendations)Ensure all Accounts Receivable Standing Operating Procedures (SOP'S) are followedContinually engage with all departmental stakeholdersParticipation and completion of monthly 1-1 meetings and documentationProactively review Client Unallocated Cash Reports with the Accounts Receivable SMEFlexible attitude to working hoursEssential skillsProven experience of working as part of an Accounts Receivable Team within either the NHS or Private sectorTarget driven with the ability to work to tight deadlines in an ever changing environmentAbility to build effective and positive Client/debtor relationshipsDemonstrates a 'right first time' attitudeFocused on continually delivering a high standard of customer servicePromotes 'best practice' and follows agreed proceduresUses initiative and escalates issues affecting service delivery in a timely mannerActively shares knowledge and experience with colleagues.Is open to new ideas and actively contributes to a culture of creativity and continuous improvementProvides information on time when required to do soGood Microsoft Word and Excel skills (basic formulas and manipulation essential, Macro writing desirable)Knowledge and understanding of the processes, systems and operations of the department in which the role is located.Ability to prioritise own workload and meet deadlines with support where required.Ability to communicate clearly and concisely with people at all levels both internally and externally.Articulate and able to develop good working relationships with colleagues and clients.Takes pride in delivering a high quality, high accuracy tasks under strict deadlinesDesirable SkillsExperience of working within a finance administration environment.Knowledge and understanding of the organisation and its departments.Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job