Process Improvement Manager

Process Improvement ManagerLondon (Hybrid)3-month contract£545.84 p/d If you’re looking for a career that will help you stand out and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, offers

opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Process Improvement Manager.
The Role:

• This role will form part of the wider Innovation Banking (HINV), UK Change Management function.
• This is a key role that will focus on driving efficiency across HINV via systematic process reviews to optimize, streamline, and drive efficiencies where possible, also ensuring that control points in the process are seamlessly embedded and adopted.
• The PIM will be comfortable juggling multiple Process Improvement initiatives in a fast paced and complex environment that requires a high degree of collaboration, flexibility, adaptability and passion for delivering excellent results in both the ‘what’ and the ‘how’.
  

Responsibilities:

• Responsible for ensuring detailed analysis of the current business Process Improvement opportunities and prioritization methodology to ensure the business is focused on the critical opportunities
• Provide data driven recommendations to optimize processes to improve the client experience, increase efficiency and scale these areas as the HINV business continues to grow at an exceptional pace.
• Key responsibility for driving measurable and tangible productivity improvements via process re-engineering to improve cycle time and remove ‘non added value’ activity in current processes across HINV.
• Capable of educating our teams to identify opportunities and process failure points and be able to drive small process changes within their team.
• Ensure changes are appropriately approved and land in a smooth and professional manner including training identification as required
• Working with all stakeholders at various levels (including Exec) to ensure governance procedures are followed in all instances.

#LI-SW1
Skills and Requirements:

• Previous experience of leveraging or focusing on process re-engineering (with a bias towards automation of manual processes) across the financial services industry, ideally within a commercial bank
• Demonstrated Process Improvement experience, e.g. Lean/Six Sigma certification
• Experience in documenting key business processes including process mapping across multiple businesses/stakeholders
• Ability to assess and identify break and failure points in current state processes and design future state process in detail, potentially including Value Stream Mapping
• Experience in recommending proportionately sized automated solutions to solve business problems where necessary
• Excellent problem solving skills and ability to liaise with senior stakeholders and partner where necessary
• Strong written / presentation, oral communications skills and influencing up to executive-level tailoring the content and approach to the specific audience
• Experience and knowledge of change management principles, methodologies and tools
• Education: Appropriate Process Improvement qualifications including process mapping tools e.g. Visio
• Excellent analytical skills and attention of detail
• Ability to plan, organize and prioritise workloads and work on your own initiative

Job ID IDIBU-22621