Management Consultant - Business Process Improvement

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At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.

By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

About Capgemini Invent:

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Our brand promise “Get The Future You Want” reflects our passion for people and technology and highlights the company’s commitment to inclusion and sustainability.

An important aspect of ‘Get the Future You Want’ is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client.

Get The Future You Want

See what it’s like to work at Capgemini Invent, visit our Glassdoor page

An overview of the role:

Part of our Intelligent Industry capability, our Intelligent Process & Performance (IPP) consultants are at the forefront of digital process and operations transformation. You will have the opportunity to work across sector, whilst having the scope to shape your career towards a specific capability set or sector as you develop within our organisation.

You will be working alongside some of the industry’s leading process experts, with a wealth of experience in Lean, Six Sigma, Process Design & Transformation, Process Mining, and Intelligent Automation technologies. Delivering through a range of different methodologies such as Agile Scrum and SAFe.

As a Consultant within the Process Transformation squad, you will be expected to support client projects by leading a stream of work, producing high quality deliverables, and driving your learning and development in line with the squad learning journey. A hunger to deliver for our clients and a desire to support the development of market leading offerings, underpinned by unique accelerators and tooling are key aspects of the role.

As a Senior Consultant you will be expected to design and lead projects or multiple streams, as well as taking ownership for elements of our propositions to drive our strategic direction.

The work:

No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It’s really rewarding. And it’s also really varied. You’ll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time.

Why this role?

We run IPP like we would a startup. We promote entrepreneurship, curiosity and co-creation. As an IPP consultant you will join a team that is friendly and committed to the development of our people. You will have the power to shape the impact you have in IPP, choose the expertise you want to build, and learn core consulting skills that will allow you to excel in-front of any client.

As a Consultant or Senior Consultant, you will have the chance to work across a variety of sectors and with a variety of clients. IPP is a growing expertise and building capabilities to tackle the biggest questions in:

Automation – With rising costs, cutbacks and specific industries shrinking, automation is a capability that wears many hats, but its mantra is about the now! Enablement of early value, unlocking capacity and insight to further refine transformation goals in wider strategic initiatives.

Process Intelligence – Delivering scalable, real world operational improvements through a data centric approach which leverages the power of Process Mining, Task Mining and Analytics.

Process Excellence – Leveraging process and delivery excellence, in combination with broader capabilities supports our clients in their transformation journeys. Whether it be creating new business models, optimising business performance or driving the sustainability agenda, we will work with business executives to achieve business objectives and strategies.

Typical roles our consultants will undertake include:

CoE Lead, Engagement Lead, Process Transformation Consultant, Automation Consultant, Scrum Master, Product Owner, Delivery Lead, Process Mining Analyst, Innovation Lead, Process Analyst

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.
  

We’d love to meet someone with:

Experience in some, if not all, of the three areas outlined above. We are looking for applicants with the following attributes:

Professional attributes:

Required –

• Management Consulting experience delivering (Consultant) or leading workstreams (Senior Consultant) on process transformation projects.
• Strong understanding and client project experience of using process optimisation tools, techniques and approaches and their application, such as Lean Six Sigma, Kaizen, OpEx etc.
• Strong understanding and experience of using SAP Signavio or similar Business Process Modelling platforms.
• Excellent understanding of Business Process Management (BPM) with the ability to model Business Processes and identify improvements.
• Exposure to / experience of generating assets and content to support our knowledge base and help with the development of colleagues.
• Process transformation experience within SAP Transformation projects.
• Analysing and presenting complex processes and data in a logical, structured, and compelling manner
• Managing (senior consultant) and/or delivering (consultant) in small to medium sized teams to deliver tangible positive outcomes.

Even better if -

• Certified Lean Six Sigma Yellow or Green Belt.
• Knowledge of, and process transformation experience in, major back-office process areas such as Finance.
• Experience with shaping new process transformation market offerings aligned to market demands.
• A strong awareness and/or experience in RPA (Robotic Process Automation) and Process Mining
• Understanding and/or experience of Business Analysis techniques
• Experience of delivering in an Agile / Scaled Agile environment
• Basic Process Mining experience (e.g. using tools such as Celonis, UiPath, Minit, PAFnow)
• Experience with enterprise systems e.g. SAP and Oracle
• Basic experience of data workflow tools such as Alteryx, Knime, PowerQuery

Personal attributes:

• Curious and driven to push the boundaries in creating new offerings and make a difference both for our clients and within our business unit.
• A good storyteller with the ability to influence.
• Excellent Networking Skills to develop key stakeholder relationships
• A logical, analytical, and structured thinker with strong relationship management and influencing skills – often influencing senior stakeholder groups.
• You will be highly motivated, a self-starter, bringing a proactive, can-do attitude to project delivery, capable of working independently as well as in teams in a fast-paced project environment
• Possess a digital mindset and an interest in innovation to enable added value
• You will enjoy working in a collaborative team environment, providing direction, and helping others to develop.
• You will be able to anticipate and adjust positively to situations with clients that involve changing tasks and/or location, shifting priorities or ambiguity
• You will have excellent interpersonal skills, including an ability to listen to understand the client situation and the ability to communicate clearly and efficiently on potentially complex issues
• You will have a track record of successful delivery within projects or programmes working alongside other parties.
• You will have an interest in questioning how we can make our client’s businesses better and challenge where technology can drive the change.

Why Capgemini is unique:

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Collaboration and Innovation:

We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you’ll get to know the customer’s needs and challenges, demo innovative solutions and quickly solve problems. It’ll help you discover unexpected answers together.

Learning and development:

There’s an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams.

CSR:

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

More information is at available at: https://www.capgemini.com/gb-en/about-us/who-we-are/our-brands/capgemini-invent/

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.