This role would suit someone with extensive knowledge of a Proclaim case management system – and wanting to advance their career in this domain. The successful candidate will support other senior Proclaim Developers handling day to day and longer term goals
Responsibilities:
- Day to day working on development requirements for the business within proclaim
- Reviewing development specifications and discussing the best way to achieve a successful development piece
- Being able to deal with Integrations independently
- Dealing with MIWH changes
- Document changes on Proclaim
- Production of new forms and document in Proclaim
- Assisting in producing the firm’s MI
- Assisting in producing SQL reports
- Help support testing process
- Ensure that the system is delivering required functionality and escalate any issues to the appropriate person.
- Assist in ensuring all parties are kept informed of the upgrade and understand their role in it.
- Following the upgrade monitor bugs reports and highlight any significant issues at the earliest opportunity.
- Regularly reviewing outstanding case management related issues.
- Maintain the application to ensure the correct versions of precedents, templates, documents and updates are available to the users.
- Document and understand all known issues / reoccurring requests for help to ensure long-term resolution.
- Escalate any items which have not been dealt with satisfactorily or in accordance with departmental procedures.