Product Deployment Officer

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

The Opportunity
In this exciting opportunity you will be accountable for the smooth and frequent technology deployment and testing of a range of our restaurant and digital platforms. You will be deploying and testing the latest and greatest product features and releases to ensure restaurant and platform stability.

What will my accountabilities be?

• Activation of new product features and local deployments in coordination with the environment officer on an effective test/piloting plan through to national
• Working with suppliers, vendors and software analysts on sequencing, deployment and success of local product releases and updates, upgrades, and patches to our restaurant estate.activation.
• Work closely with our segment, global colleagues and suppliers re latest status and content of planned releases.
• Attend and/or lead relevant multi-functional team meetings and input as required.
• Accountable for communication with restaurants about the status and timing of planned deployments.
• Accountable for stability of deployments working closely with the product owners, quality team and suppliers on ensuring correct level of quality is achieved ahead of deployment commencing.
• Works with the environment officer on risk management ensuring stable deployment activity up to a national level.
• Working with the innovation and adoption team to ensure new features are fit for the market and are easily adopted by crew, customers and franchisees.
• Working with Quality & Deployment Lead to prioritise testing backlog in line with product feature roadmap.
• Work with the platform deployment teams on feeding back any issues and defects around product feature activation and local deployments.

What Team will I be a part?

You will work as part of the Deployment & Testing team which forms part of the wider Technology team for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better. This role will be supported by two analysts and one project manager per new product feature.

Who are my customers?

Customers of this role will include:

• Our Franchisees and restaurant teams
• Global Technology colleagues in other McDonald’s markets and those working in global and segment functions.
• Our supplier partners
• Work closely with Asset & Configuration team to ensure restaurants are configured correctly pre-deployment.
• Work closely with Innovation and Adoption team to ensure deployment knowledge is transferred and restaurants are ready to adopt the change as well as any new backlog items which must be prioritised for deployment.
• Working with internal functions such as Marketing, Restaurant Solutions Group (Operations), Supply Chain etc.

An individual who understands the importance of building relationships across the business, with excellent curiosity, communication and influencing skills will do well in this role. An attention to detail, an analytical approach, and the ability to quickly identify the root cause of issues will be critical to success in the role.

An individual fulfilling this role will be passionate about and demonstrate success in:

• Previous deployment experience required with a sound understanding of product or software deployment and lifecycle.
• Proven success record in achieving regular stable releases of product features or software across a diverse estate.
• Strong communication skills – written, verbal and presentation
• Experience in project management and ways of working (Agile or Waterfall)
• Computer Literate - Sophisticated Excel, Word PowerPoint, Jira & Confluence desired.
• Comfort and experience working in a fast paced and changing working environment
• Experience in identifying and using external best practice to deliver best in class deployment solutions
• Excellent problem-solving skills and curiosity to explore new ways of working.
• Display leadership behaviours and characteristics and a desire to develop self
• Experience and an ability to think outside of the box to tackle problems supporting a more frequent and smoother deployment process
• Seeking opportunities for continual improvement.

At McDonald’s we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

#LI-Hybrid