Product Manager

Introduction
We’re recruiting for a new Product Manager to support the 12 million people in the UK who are deaf, have hearing loss or tinnitus. We are on an exciting journey at RNID as we introduce and embed product & delivery approaches and you will have the drive to help us along that path.
You will play a critical role in the next phase of our website product, developing and owning the roadmap and delivering positive impact for all our audiences. This includes user experience, conversion rate optimisation, technical integrations to internal/external systems and usability & accessibility.
You’ll work with external agencies as well as our multi-disciplinary in-house team. You will ensure that our website and other relevant digital products deliver against our over-arching strategy.
You will work in a consultative and collaborative way, sharing your experience, expertise, and guidance to encourage effective decision making. Working closely with Marketing & Communications and other teams to ensure coherent user journeys and relevant product roadmaps are in place driving the desired outcomes. You will own the website product roadmap.
You’ll work with subject matter experts and specialists to understand our audiences, identify opportunities, develop, and test ideas and manage products throughout their lifecycle.
Role Definition
You have expert product management skills. As the Product Manager you will champion a product mindset, continuingly delivering improved outcomes for our communities.
You undertake work which requires the application of service design and product management principles in a wide range of contexts. For example, using your knowledge of user needs and organisational goals, you will frame problems and help set priorities for the delivery team.
You apply your knowledge of user-centred design, technology, and data perspective to make informed decisions based on user needs and value for money. It is expected that you will gain further product management responsibilities as new work takes shape.
You perform a range and variety of complex technical, professional, and financial activities. For example, working within constraints such as technology, policy, regulatory, financial, or legal, you make business cases and deliver strong cases for product improvement.
What will you be doing?
Leading the Product delivery of the next phase of our website- defining the roadmap, scope, acceptance criteria, aligning against strategy and delivering against KPI’s
Playing an active role in agile ceremonies and project governance meetings to advocate for and communicate the roadmap, release plans, user stories etc.
Collaborating with the Marketing & Communications team, Social Media Manager, content team and Fundraising team in the development of a plan that drives engagement and high-quality growth and achieves buy-in from our key stakeholders.
Overseeing building and testing of user journeys to ensure workflows are correctly set up across platforms and identify any areas for improvements.
Assisting the team with website updates using our CMS (WordPress) as well as contributing to larger website projects.
Owning the website product roadmap, as well as advising and making recommendations on other product roadmaps, based on learnings from data analysis, audience research, knowledge of trends and best practice.
What we are looking for from you
You are a product expert who demonstrates clear leadership with the ability to influence and persuade.
You are an expert in your technical or professional area and apply this knowledge to the activities of the organisation.
You have a strong track record of website management in a similar role or setting and can demonstrate your understanding of key barriers to success including application of brand, content strategy, IA and SEO.
You create clear and concise documentation.
You work in an agile and iterative approach and help others understand the benefits of this.
You have commercial awareness and understanding of the relationship between budget, time and quality.
You can help RNID understand the potential of new technology and what it can do for us.
You support and contribute to an equitable, diverse, and inclusive workplace.
Qualifications
None. We don’t discriminate.
Our commitment to diversity
While the role states 35 hours per week we know that this may not always be possible for some people. We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.
What we can offer you
28 days annual leave plus all bank holidays
Plus 2 wellbeing days for extra flexibility
Maternity, paternity, and adoption entitlements
Sickness benefit entitlement from day 1
Digital first, Fully remote working with no core hours
£26 remote working allowance
In person staff conferences throughout the year
Employee assistance programme and wellbeing app that provides counselling sessions
Pension scheme with 4% employer contribution
Life Assurance - 2 x salary
Access to a discounted event ticketing platform
RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.
It is important to note that in certain recruitment situations such as high-peak times, the employer may need to limit the overall numbers of interviews offered. This will include the number of interviews offered to disabled people that meet the minimum criteria for the job.

Proud member of the Disability Confident employer scheme