Product Manager, Sme

Product Manager

Salford Quays / Staines

Hybrid (up to 3 days WFH per week)

Permanent

Full Time (37.5 hours per week)

£55,000 - £72,000 + 10% Management Bonus Scheme + Fantastic Benefits

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

This role will contribute to ensure that our SME Private Medical Insurance (PMI) offering remains customer centric, differentiated, and competitive, whilst delivering fair value and good customer outcomes.

How you’ll help us make health happen:

• Carry-out fair value assessments and product reviews. Define and manage plans to address areas of underperformance and/ or fair value issues
• Support the review and evolution of the product Terms & Conditions
• Be the product expert in the review of customer facing and internal documentation and for internal and external enquiries
• Interpret market, customer, and competitive information, and understand the internal context to help create a future product pipeline
• Support the definition of the product strategy, projects of various nature and broker tenders
• Support risk and incident management
• Depending on the available capacity, support or manage the introduction of product enhancements and new products

Key Skills / Qualifications needed for this role:

• Product management experience, ideally within the Private Medical Insurance industry or alternatively within the General Insurance industry or the Financial Services industry.
• Strong interpersonal, communication, presentation, and negotiation skills, with emphasis in achieving results and successful outcomes.
• Experience in managing or supporting fair value assessments and product reviews.
• Experience in the definition and management of product improvement plans
• Strong analytical skills, with ability to interpret commercial data/ MI, market trends, customer needs, competitor activity and make recommendations.
• Some experience or exposure to risk and incident management.
• Understanding of the proposition development processes and a good working knowledge of change/transformation processes and governance.
• Some experience or exposure to developing and designing new strategies / operational plans to maximise business opportunities.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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