Product Specialist

LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.

Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.

Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.

What you’ll do

• Lead technical support at customer sites provide for all Multichem QC product and software portfolio.

• Train, educate and support all business partners responding to commercial activities (i.e tender applications, commercial requests etc.)

• Carry out problem solving analysis in a timely manner.

• Provide at customer site:

  • Application training to customers on QC material and / or software as required

  • Troubleshooting skills

• Present value proposition of Technopath controls and software to potential customers.

• Provide front-line customer service, i.e. take phone calls, reply to emails.

• Liaise with LGC Clinical Diagnostics (Technopath) Technical Services Department to resolve issues.

• Provide technical training and support on IAMQC software solutions

• Bring to the attention of Business Development and / or Quality Management areas of risk for products on the market.

• Circle back to Management on customer feedback and product improvements.

• Follow up on potential Customer / Technical Communications to end-customers.

• Drive a continuous improvement culture by identifying and driving initiatives to increase the efficiency in the area.

• Demonstrate an understanding of the application of the Quality Policy through daily activities. Maintain vigilance to ensure adherence to the Quality policy and system procedures by promptly reporting noncompliance issues to Management.

• Perform other related duties as assigned by Management.

Qualifications

• B.Sc. in Biomedical Science, Biochemistry or equivalent.

• Minimum 5+ year’s sales / technical experience in the IVD industry.

• Experience in a regulated laboratory environment is desirable in the following areas:

  • Field Service Engineering or

  • Clinical laboratory scientist role

• In-depth working knowledge of biochemistry / chemistry and immunochemistry instrument platform technologies.

• Fluent in multi-lingual (written and verbal) and advanced level of English.

• Strong communication skills and the ability to work in a fast moving and changing environment.

• Ability to perform under pressure is a must for this challenging role.

• Flexibility in respect of travel (mainly EU).

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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