Production Stream Quality Leader

Production Stream Quality Leader, Attleborough
We are Pilgrim’s Food Masters, part of the Pilgrim’s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year.
The wider Pilgrim’s company employs around 60,000 people across the globe and we’re one of the world’s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all our team members.
Our Pilgrim’s Food Masters portfolio includes famous brands that are some of the UK and Ireland’s favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK’s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways.
We strive every day to make Pilgrim’s Food Masters a safe, healthy and happy place to work for all of our 4,500 employees. We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace.
Role Description
This is a shift role working 4 on 4 off. The purpose of the role is to drive food safety and quality standards as part of the Technical Excellence agenda. To build a culture of food safety within the area of responsibility and to promote positive behaviours, root causing issues and coaching the team to understand food safety. To ensure that all team members have the appropriate training to do their required tasks in a safe manner and to drive safety improvements through behaviour-based safety observations. Additional responsibilities:

• Dispensations: inspect the product and decide what components (if any) can be given a life extension, by checking the microbial history of the individual component and the supplier’s specification.

• Drive down customer complaints at site. Work together with the Production Stream Group Leaders to drive the number of complaints in the area down to achieve the stream and site KPI for complaints. Work with Production Stream Group Leaders to investigate complaints.

• Drive positive actions leading to the reduction of Micro-organisms detected in the product. React to information produced by technical on the microbial issues within the factory, that affect the products and processes used/produced.

• Conduct training on CCP’s that are critical for food safety on site. Sign off any competent CCP operators and monitor their progress as required. Also complete weekly challenge tests for CCPs and OAL.

• Advise the Quality Manager and Production Stream Manager and aid the decision-making process with regards to Quality and Safety. Collectively with the Production Stream Group Leaders collect information and investigate quality and safety issues.

• Own the QSHE, non-conformance process within the streams. Initiate investigations and verify close out with the Group Leaders.

• Support the factory with the on hold process, support team leaders with decision making and coach them to become quality champions on their own areas.

• Ensure the streams are kept up to date with communications at daily Kaizen, with regards to quality and the safety of the product. This will include completing metrics, quality boards and conducting briefings. This would include attendance at the weekly complaints and Listeria meetings, also attending the HACCP meeting and occasionally attending the technical kaizen meeting and feeding back to the various site teams about the streams progress.

• Audit and Visit support. Support the streams and technical function during audits and visits, ensuring working standards are adhered to, presenting to auditor and attend close out meeting.

• Coach the teams with regards to quality standards and food safety. Factory walks with Production Group Leaders weekly to maintain audit ready standards.

• Continuously improve standards within the streams using the appropriate KPS methodologies. Attend and support wider project teams that have an impact on the streams.

• Attend daily taste panels and attend customer panels as required, monitor and trend internal panel results and work with the team to problem solve when issues arise.

You will have gained experience within a food manufacturing setting and have HACCP certification.
Why Join Pilgrim’s Food Masters
Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim’s we focus on what’s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team members.
We want you to have every opportunity to shine and show us your talents. Please let us know if there is anything we can do to make sure the assessment process works for you.