Program Services Support Manager

Directly reporting to the Aftermarket Senior Program Manager, your role is to contribute to program, project and business line management and performance by providing support for operational teams to help achieve their cost objectives (including sales targets for program aspects), delivery and quality objectives.

Client Details

Safran Seats are unique within aerospace, as they interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!
In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

Description

A) Manage the aftermarket in-service Program within your BU, in relation with the Program Customer Support and Services Manager, to ensure customer satisfaction, adherence to program tollgate dates, and balanced workloads.

B) Be part and an active member of the IPT from S1 to S12 gates.

C) Organize and facilitate the management process (reviews, milestone reviews, decisions and actions)

D) Propose decision-making scenarios and help prepare decision-support documents

E) Develop and maintain relationships with the assigned internal customers.

F) Work closely with sales, engineering, supply chain, front office and other departments as necessary to ensure the delivered product fulfills the contracted and customer accepted definition while working to eliminate or adjust process issues that prevent successful delivery of customer program commitments.

G) Puts in place all necessary actions in order to ensure that the 3S budget and customer satisfaction are on target

H) For activities that are 100% for 3S, assists and prepare all necessary S1 to S12 Prompt review within your BU.

I) Manage consistent, timely and precise communications with the PCSM on issues concerning the in service fleets and contracted customer programs.

J) Support methods and tools teams in maintaining business tools and the management reference system

K) Be comfortable and familiar with (multi-cultural) international business practices which includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.

L) Facilitate communication between other members of the team and the BU

Profile

Comprehensive understanding of the program/project environment (organisation, workflow) - Essential
Excellent communication and interpersonal skills - Essential
Demonstrated effective and motivational leadership skills - Essential
Program requirements and Prompt milestones - Essential
Experience of Aerospace Rules & Regulations, Aerospace Certification - Essential
Have strong negotiation skills and be comfortable in adversarial business environments during negotiation - Essential
Knowledge of problem-solving techniques and continuous improvement methods - Essential
Understanding of Aircraft Seating business - Desirable
Program and project management (reference systems, planning, technical and financial aspects, risks - Essential

Job Offer

• Salary range - £45-50,000
• 10% Bonus
• 25 days annual leave plus 8 bank holidays