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Salary- Global servicedesk/helpdesk transformation
- ServiceNow
- employee experience transformation
My client has an urgent need for an experienced Programme Manager who has worked on a global service desk/helpdesk transformation programme, you will also need to have ServiceNow experience. This would be an initial 6 month contract with ongoing extensions.
In order to be considered for this role you will need to have -
- Worked on global service desk/helpdesk transformation programmes.
- Have strong experience with ServiceNow.
- Ideally have worked on employee experience transformation initiative.
- Proven experience in a strategic leadership role, with a track record of successfully managing large-scale programmes or initiatives within complex organizational environments.
- Exceptional communication and stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams.
- Strong strategic thinking and problem-solving abilities, with the capacity to make data-driven decisions and navigate ambiguity.
- Demonstrated ability to drive change and innovation, fostering a culture of collaboration, empowerment, and continuous improvement.
In this role you will be responsible for -
- Providing strategic leadership and direction for the Universal Service Experience project, overseeing the planning, execution, and delivery of the book of work and leading a cross-functional teams to drive collaboration and innovation. Your role will involve establishing governance structures, engaging with senior leadership, identifying and mitigating potential risks, and fostering a culture of continuous improvement.
- Providing strategic leadership and direction for the Universal Service Experience project.
- Overseeing the planning, execution, and delivery of the Universal Service Experience project, managing resources, timelines, and budgets to achieve successful outcomes.
- Leading and motivating cross-functional teams to drive collaboration and innovation in support of the programme's objectives.
- Establishing governance structures and performance metrics to monitor progress and ensure the effective implementation of the programme.
- Engaging with senior leadership to communicate the vision, progress, and impact of the programme, and to secure ongoing support and investment.
- Identifying and mitigating potential risks and barriers to the successful delivery of the programme and making strategic decisions to address challenges as they arise.
- Fostering a culture of continuous improvement and best practice sharing to drive sustainable change and long-term success.
- Ensuring overlap with and transition to the BAU team at the appropriate points in the progression of the project.
