Programme Manager - New Paid Customer

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

​​This role reports to the Principal Programme Manager, Growth.

As a Programme Manager, New Paid Customers, the role holder will be responsible for the delivery and management of programs and projects for the New Paid Customer roadmap as part of the Direct-to-Consumer Commerce Product team.

We are looking for a super-organized, results-oriented individual with proven record of delivery success in rapidly evolving environments.

Global Streaming Platform

Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.

What You'll Do

• Manage the delivery of product features for key Commerce initiatives, working closely with product managers, designers, business stakeholders and technology teams
• Partner with other PMO and Delivery teams to ensure successful delivery
• Provide clear and consistent communication of program and project status for cross-functional teams, leadership, and stakeholders
• Proactively identify and manage risks, issues, and dependencies and develop plans to escalate and mitigate them
• Utilize enterprise project management tools such as JIRA, Confluence and other applications to manage the program and deliverables, while adhering to PMO processes, documentation standards, and best practices
• Support planning and roadmap activities to deliver key results based on established goals
• Champion the ways of working process through product roadmap to effectively deliver programs successfully

What you'll bring

• A minimum of 5 years of project/ program management experience
• Understanding of Product development lifecycle at scale
• Thorough understanding of Waterfall and Agile project methodologies
• Demonstrated effectiveness developing plans, prioritizing activities and driving execution
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently
• Strong relationship building skills
• Proactive risk management
• Ability to problem-solve and think outside of the box
• Ideally experience of Airtable, Atlassian / JIRA Software Tools / Figma
• Ideally experience of the Streaming industry

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.