Project Co-ordinator

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Here at Havebury Housing, we have a brand new role available as a Project Co-ordinator within our strategic property team. You will be a key member of the team to support our customers through our proactive damp and mould process. You'll take the lead on customer communication within the team, work with our customers to develop trust by building and maintaining relationships who are in the process or affected by Damp and mould.

Requirements

Outline of Key Responsibilities...

• Create and deliver suitable communication and engagement strategies for our damp and mould process to ensure communication is proactive and effective
• Lead on day to day communications with residents & contractors that are affected by damp and mould works, surveys and historic works
• Monitor damp and mould improvement works, manage customer communication and ensuring "no access" properties are proactively managed
• To take the lead in the development and ongoing management of any decant customers arising from damp and mould works/communication
• To assist with identifying vulnerable residents and ensuring information is shared internally with our independent living team, supported team and/or "Something's not right"
• Assist in managing communication with our contractors' completing works on our behalf to ensure resident's are kept up to date with our programme of works
• Managing and scheduling our surveyors/technicians' diaries to ensure all Stage 1 surveys are completed within the required timeframes and follow on works are booked in accordingly

We are looking for someone who has...

• Experience of delivering an excellent customer service that achieves value for money
• Excellent Communication skills (both written and verbal)
• Strong inter-personal skills, including the ability to work both collaboratively and independently
• Excellent planning and organisational skills
• Experience of using House Management and Customer Relation management systems
• Full UK Driving Licence

Benefits

In return, we are offering...

• An annual salary of £31,080 plus a car allowance of £1,545 per annum
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 5% - 10% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.