Project Coordinator

Job description

This role is for someone who would like to learn the skills of, and gain experience in, giving energy advice to householders through working for one of the UK’s leading organisations in this field.

The postholder will be expected to provide strong customer service, working primarily on our telephone advice projects, taking calls on our advice line or making outbound calls. There is also an important administrative element to the role so accuracy and excellent attention to detail are key. The necessary support and training will be provided.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £23,465, rising to £25,785 upon completion of 6-month probationary period.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including

• Subsidised bike purchase
• Tech Scheme
• Life Assurance
• Health Cash plan
• Free weekly yoga
• Retail discounts, discounted breakdown cover and much more.
• Generous pension (8% employer contribution)

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to

• Work on the advice line making and receiving calls from people who may need help with energy-related issues.
• Listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• Record client details onto our database accurately and in a timely manner, ensuring data collection is compliant and thorough.
• Use own knowledge to assess help and support needed, ensuring all possible support routes are explored to maximise the benefits to clients.
• Refer clients onto other support organisations in their area as appropriate.
• Identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• Provide energy advice to people at events and at surgeries.
• Familiarise yourself with and adhere to advice line protocol, processes and procedures.

To see a detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include

• Minimum Maths and English GCSE.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement other.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organised at managing time and workload.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is 28 June 2024.

Interviews are expected to take place Thursday 11 July though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.