Project Manager - Support

Project Manager with experience in managing both development and support teams, required to join our eCommerce Team. You will be expected to lead one or more team(s) in the delivery of bespoke development projects as well as operational improvements, often in challenging timescales. You also have excellent knowledge & experience of Agile teachings, approaches, behaviours and be capable of helping both teams and the wider organisation to address the dysfunctions that may result from teams and others misinterpreting, ignoring or rejecting Lean and Agile values and principles.

What you’ll be doing:

• Effectively run projects using Agile methodologies
• Manage the workload of the development and support teams on the account
• Support the efficient flow of work by providing solutions to issues and blockers
• Produce accurate status reporting regarding project milestones, deliverables, risks, and issues communicating to various audiences including key stakeholders and sponsors
• Manage workstreams successfully, ensuring the teams understand what is expected of them in terms of output and quality
• Manage the interdependencies between the various workstreams
• Inspire and lead teams with little Agile experience, suggesting process and practical improvements as appropriate
• Motivate teams to achieve individual and team objectives, to deliver high quality outputs within agreed timeframes
• Focus on improving delivery processes
• Review and update the project resource plan on a regular basis, keeping tight control of project budgets
• Foster close relationships with senior management and business stakeholders, be seen as a credible, reliable expert
• Develop customer confidence by understanding their needs and delivering first class solutions
• Set and manage client expectations, including resolving client escalations with diplomacy.
• Chair meetings/reviews with multiple stakeholder requirements
• Keep up to date with emerging industry practices

What we want from you:

• A good understanding of the software development lifecycle and release management
• Experience of managing both delivery and support teams
• Ability to define, manage and deliver to customer expectations within strict deadlines
• Ability to deal with ambiguity, embrace and react to change with enthusiasm and critical thinking
• Experience of leading and managing teams at different stages of the team’s lifecycle
• Experience of modern software development practices
• Strong understanding of agile delivery techniques and lean ways of working
• Experience of managing people and financial budgets (including project budgeting, monitoring financials, reporting etc)
• Solid time management & organisational skills
• Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy
• Relevant Project Management qualifications

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more.

VML is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands and drive growth. VML is celebrated for its innovative and award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Intel, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, which name WPP as a "Leader" in Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. As the world’s most advanced and largest creative company, VML’s global network is powered by 30,000 talented people across 60-plus markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

AT VML Commerce & Technology:

Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co.

We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.

Our reputation is based on our people, and we believe we have some of the best in the business.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.