Property Administrator

We are seeking aProperty Administrator to join a reputable small but friendly business based in the local Enfield area.

This role is the first point of contact for our customers, requiring tact, diplomacy, and a commitment to delivering high levels of customer service.

Working hours are Monday to Thursday, 8:30 am – 5:00 pm with a 1-hour lunch break, and Friday, 9:00 am – 5:00 pm with a 30-minute lunch break.

There is hybrid working once probation has been passed.

Day to Day of the role:

• Assist the repairs and maintenance team in managing a growing property portfolio.
• Act as the first point of contact for customers, handling calls and emails efficiently in line with the company’s service level agreements.
• Use a workflow system to ensure that deadlines and targets are met.
• Log calls and monitor them from start to completion, ensuring a smooth resolution.
• Liaise with leaseholders and contractors, coordinating maintenance works and organising quotes and repairs.
• Handle questions, complaints, and maintenance issues with professionalism.
• Assist with insurance claims and potentially progress to supervising a small team of Property Administrators.

The successful applicant will have:

• Good understanding of residential property management and current legislation.
• Excellent interpersonal skills with the ability to be flexible and multitask effectively.
• Ability to work independently and as part of an expanding team.
• Good literacy and numerical skills.
• Professional telephone manner with high levels of customer service.
• Ability to prioritise workload and work under pressure.
• Quick and decisive action-taking skills.
• Experience in the property sector.
• Knowledge of Qube is desirable but not essential.
• Some knowledge of building technology is advantageous.
• Familiarity with Section 20 legislation.
• A common-sense approach to problem-solving.

How to apply:

To apply for the Property Administrator position, please submit your CV via this job advert.