Property Compliance Support Officer

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Property Compliance Support Officer

As Property Compliance Support Officer you will support the Contracts Managers in delivering a high-quality compliance service to our organisation.  

What you’ll do

You will

• be responsible for ensuring that contracts are well managed, and that service contract information is recorded and updated in Origin’s in house systems. 
• monitor the forecasting and reporting of the department’s budget and expenditure.
• Manage remedial actions and ensure completions within given timescales
• Raise repairs and follow though, keeping the customer informed
• provide data reports as required by legislation and regulation, so that we can demonstrate our compliance in our statutory returns and provide assurance to our residents, Executive & Board.
• Distribute report information to internal partners providing assurance that our residents are kept safe within their homes and mitigating the risk of any legal challenge to Origin Housing.
• Validate certification supplied by contractors prior to uploading into the Keystone Asset Management System.

What you’ll need

We’re looking for someone who:

• is a committed and focused administrator
• has experience of Social Housing, Property Management or Property Maintenance or similar industry.
• has a high degree of initiative, judgement, accuracy, and diligence. 
• is a practical, thinker and doer and you can plan and prioritise work, and adapt to change, when necessary.
• has great communication skills and puts customer satisfaction and safety at the heart of everything you do and will be able to handle complaints in a timely and well-rounded manner ensuring there is a full conclusion and that customers are happy with the overall outcome
• can demonstrate experience of setting up and maintaining successful relationships with suppliers and monitoring contractor performance
• has proficient IT skills and use of MS packages and a level of technical administration skills
• can demonstrate experience of supporting Compliance within a property management context such as Fire, Electrical Asbestos, and other Mechanical engineering areas.

Our Values

Our core values are at the heart of how we work

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions from 4% - 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for the Compliance Support Officer outlined above.

Closing date for applications: 18 January 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.