Property Licensing Support Officer

Our client, based in East London are looking for someone to work as part of a team to deliver the day to day Licensing Support functions in an effective, efficient and customer friendly manner, provide a first point of contact for tenants and landlords when they need specialist advice and information about Property Licensing. You will be asked to support the work of the enforcement officers by ensuring all information entered onto the database is accurate and up to date and to work effectively with other internal services to ensure a joined up service as well as the delivery of appropriate business support processes within the Property Licensing Team.
This is a great opportunity to get Private Sector Housing experience if you a relooking to get into this field
They are looking for
Experience:
Experience of working in a high pressured fast paced environment
Significant experience of using databases to accurately record information
Experience of working to tight timescales
Experience of working in an enforcement service
Experience of dealing with difficult potentially aggressive customers
Skills:
High level of accuracy and attention to detail
Good interpersonal skills with an ability to deal with potential conflict with difficult customers, explaining complex issues
Good customer service skills with the ability to liaise with customers via telephone or through written correspondence in a helpful, professional manner
A flexible approach to working practices and the ability to work under pressure
A high degree of motivation
Abilities:
An ability to work both individually and as part of a team
Able to work to tight timescales while retaining a high quality of work
An ability to communicate effectively clearly and concisely, both orally and in writing
An ability to come to sound objective decisions based upon an analysis of the facts and work within clearly defined levels of authority
An ability to plan, organise and prioritise work to meet tight deadlines and targets under own initiative
Able to input complex information into the database accurately
Knowledge:
Sufficient knowledge of common hazards in the home to be able to give basic advice to tenants
Understanding of the Housing Health and Rating Scheme (HHSRS)
Knowledge and understanding of IT including case management databases and Microsoft applications, with the ability to quickly learn new systems
when necessary
If successful you will be offered a contract paying £22PH Umbrella however they have said that some rate negotiation may be possible.