Administrative Support Officer

Job Title: Administrative Support Officer.
Contract Type: Permanent.
Salary: £26,275 per annum (£29.365 is achieved after 12 months successful performance in the role)
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday
Location: Arlington House, Camden, London - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Administrative Support Officer

As an Administrative Support Officer within our Damp and Mould Team, you will play a pivotal role in providing administrative assistance to the team members and ensuring efficient operations within the department. This role involves specific duties related to supporting the damp and mould team, as well as broader Administrative Support tasks linked to complaints and major works domains.

About you

We are looking for someone with.

• Proven experience in an Administrative Support role, preferably within a housing or property management environment.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal, with a professional and courteous demeanour.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Assist in maintaining accurate records and databases related to damp and mould cases, including resident information, work progress, and outcomes.
• Coordinate communication between team members, residents, contractors, and other stakeholders, ensuring timely and effective information flow.
• Assist with scheduling appointments, site visits, and meetings for team members, ensuring optimal use of time and resources.
• Prepare and distribute documentation, reports, and correspondence as required by the team, ensuring accuracy and professionalism.
• Provide administrative assistance in managing complaints related to damp and mould issues, including logging complaints, tracking progress, and maintaining complaint records.
• Liaise with relevant departments and personnel to ensure complaints are addressed promptly and effectively, maintaining a high level of customer service throughout the process.
• Assist in compiling data and information for complaint resolution reports, contributing to continuous improvement efforts within the organization.
• Support the major works team with administrative tasks related to project planning, implementation, and documentation.
• Assist in maintaining project files, budgets, and schedules, ensuring accuracy and compliance with organizational standards.
• Coordinate communication with contractors, suppliers, and internal stakeholders to facilitate smooth project execution and timely completion.
• Provide general Administrative Support to the department, including answering phones, responding to emails, filing documents, and managing office supplies.
• Assist with organizing meetings, training sessions, and events, coordinating logistics and providing Administrative Support as needed.
• Undertake additional tasks and projects as assigned by the department manager or senior team members, contributing to the overall effectiveness of the team.

Person specification

Knowledge, Skills and Experience

Essential

• Proven experience in an Administrative Support role, preferably within a housing or property management environment.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal, with a professional and courteous demeanour.
• Proficiency in Microsoft Office Suite and other relevant software applications, with the ability to learn new systems quickly.
• Attention to detail and accuracy in data entry and record keeping.
• Ability to work effectively both independently and as part of a team, demonstrating initiative and flexibility as needed.