Property Manager, Investment Lettings Management

Knight Frank is looking to recruit a Property Manager to join our exceptional Investment Lettings Management Team (ILM).

Investment Lettings Management specialises in portfolio client management, you may be required to attend the handover and key collection on behalf of clients upon legal completion, and will manage the rectification of any defects that may be noted on a snagging survey and ensure that these are remedied in a timely manner. Once a tenant has been found, you may need to perform a home demonstration for the tenants, as well as provide a comprehensive management service including regular property inspections, through to managing the end of tenancy deposit negotiations. Regular client portfolio reporting and budgeting will be required. Our focus is on providing exceptional customer care for our landlords and tenants.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank

Portfolio Accountabilities

• To liaise with the Knight Frank Team and appropriate office to ensure all new properties are ready for move-in by overseeing handovers, visual inspections and ensuring any snagging is documented, reported to developers and chased to completion
• To walk through property/block with developer/building manager to understand systems and controls and update client/tenant/Aspasia/Residential Asset Management team(s) as appropriate
• To ensure all landlords queries are resolved in a timely manner
• To develop, nurture and maintain excellent relationships with developers and contractors

Property Management

• Pre and post tenancy works
• Routine, pro-active and emergency maintenance during tenancies
• Management of health and safety where applicable
• Property visits twice a year on each property and follow up on any works or requirements that are raised in a timely manner
• Overseeing the scheduling of check-out appointments when due and managing disbursement of deposits and dilapidations claims
• Timely payment of all relevant invoices and obtaining of funds from clients where necessary
• Involvement in various block/ facilities management responsibilities

Reporting

• Compiling reports following a property visit on compliance recommendations
• Property Management input for monthly/ quarterly portfolio client reports
• Annual budgeting reports

Systems

• Aspasia
• Word and excel

Career Experience Required

• At least one to two years’ experience in a similar role
• Basic knowledge of heating and hot water systems, plumbing and electrical
• Experience of excellent client management

Particular Aptitudes/Skills Required

• ARLA qualified preferred
• The ideal candidate will be able to work well within a team and on their own
• The ability to communicate with developers, landlords, tenants and staff in a confident manner
• The ability to stay calm and efficiently manage work load
• To keep up-to-date with legislation changes

If you are a motivated individual with a passion for property management and excellent customer service, we would like to hear from you. Join our team at Knight Frank and embark on an exciting journey in the world of Residential Lettings Management.

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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.