AddressWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The purpose of this role is to act as the ‘Face of Orbit’, coordinating all of the resources to effectively manage a portfolio of residential developments and deliver outstanding service to our customers.
As the lead person for their portfolio, you will take ownership for all aspects of service delivery and control to provide an efficient and cost effective management service, ensuring delivery within required standards and target timescales.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
- Responsible for the day to day management of a defined portfolio of properties, carrying out regular site visits and property inspections, including individual customer properties, and dealing with matters arising in line with service standards
- Accountable for the achievement of key performance indicators across their portfolio, working with the Senior Property Manager to ensure targets are met
- Actively engaging with customers in relation to property matters, associated services, and procurement activities ensuring that customer views are considered and responsible for ensuring that appropriate consultation takes place in respect of accounts and expenditure, including Section 20 works and contracts
- Take enforcement action on leaseholders and freeholders for breach of covenants and represent Orbit in court or tribunal cases as necessary
- Accountable for compliance with relevant health and safety legislation across their portfolio, remedying deficiencies as appropriate. Responsible for ensuring that accurate records are maintained at all times
- Working with the Service Charge Team, maintain financial control and monitoring of their portfolio, including production of service charge budgets, monitoring of expenditure and production of accounts for each estate in conjunction with the relevant teams
What you'll bring
Essential skills
- Excellent knowledge of building maintenance and repair management
- Relevant residential property management experience or similar
- Knowledge of relevant legislation e.g. Landlord & Tenant Act, RICS Code etc.)
- Strong experience of budget management, financial control and delivering cost efficiency
- Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota
Desirable skills
- Associate IRPM (Part1) or relevant qualification
Why Orbit?
Benefits:
- Group bonus potential up to 15% of salary
- 27 days annual leave plus bank holidays and the “Orbit day”
- Private medical insurance
- Excellent contributory pension scheme
- Life assurance
- A great pick and mix of flexible benefits including the option to buy and sell holiday and much more
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
