Property Viewings Assistant

Main Duties

• Conduct virtual ‘Introduction to Dot Dot Dot’ sessions and guardianship as a whole.
• Run Property Viewings at the buildings we manage for potential guardians. You’ll greet our applicants on arrival, and guided by a short script, introduce them to the detail of the properties. Property marketing assistants are ready to answer any queries our viewers may have.
• Provide feedback on guardian attendance and interest, suggesting ways to improve future viewings and promoting Dot Dot Dot property guardianship as an alternative housing option.
• Assist the core team with administrative functions to follow up on viewings – including sending out an expression of interest form.
• Record activities, observations and issues using a range of platforms including Slack messaging platform and Salesforce CRM system.
• Attend Dot Dot Dot’s office for briefings and meetings, and for key management processes.
• Attend brand, sales and customer service training sessions when needed, online or in person.

Skills and Experience Required

• Interest in our mission and values as an organisation.
• Friendly, professional manner and enthusiasm for meeting people.
• Resourceful and proactive approach – Property Viewings Assistants experience new places, people and problems every day and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail – someone who prepares in advance for tasks and ensures that every detail is properly addressed and recorded.
• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet viewing deadlines.
• Responsibility and trustworthiness – able to take responsibility for the safety and security of people and buildings and to give confidence to potential guardians and to clients.
• Confidence in meeting people and good interpersonal skills.
• IT literacy – able to use or willingness to learn to use Salesforce, Excel, Slack, Google and other platforms.