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SENIOR COMPLAINTS HANDLER / SENIOR ENGAGEMENT & INSIGHT OFFICER

Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking. Investigate and gather case files for Housing Ombudsman enquiries. Co-ordin...

CompanyNetworx Recruitment
AddressHemel Hempstead, Hertfordshire
CategoryCustomer Service
Salary£37,742.00 Per Annum Plus Benefits
Job typeFull Time
Date Posted 2 days ago See detail

Senior Complaints Handler / Senior Engagement & Insight Officer

Networx Recruitment

Hemel Hempstead, Hertfordshire

£37,742.00 Per Annum Plus Benefits

Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking. Investigate and gather case files for Housing Ombudsman enquiries. Co-ordin...

2 days ago seen See more...

Project Manager (Assets/External Contracts Delivery)

Networx Recruitment

Birmingham, West Midlands

£44,744 - £49,715 per annum (depending on experience)

Experience in the construction sector (or equivalent) with a sound knowledge of current construction and health & safety regulations. Proven experience of managing construction (residential new build and/or refurbishment) works,...

2 days ago seen See more...

Technical Inspector (Repairs & Maintenance) x3

Networx Recruitment

Sutton, Greater London

£38,481 - £42,972 - Please note that these are the correct pay scales following the recent pay award

Proven experience and ability to deliver excellent customer care and valuing diversity. Proven attention to detail and ability to work on a variety of tasks simultaneously. Working knowledge of building construction, best pract...

2 days ago seen See more...

Responsive Repairs Team Leaders

Networx Recruitment

Walsall, West Midlands

£43,022 - £45,111 per annum (plus £1,000 car allowance and excellent benefits)

A competitive salary 37-hour week Great work life balance 27 days annual leave, plus Christmas shut-down A favourable local government pension scheme Annual leave purchase scheme A health cash plan Range of shopping...

3 days ago seen See more...

Performance Business Partner (Insight, Intelligence and Performance)

Networx Recruitment

Manchester, Greater Manchester

Support our communities. See the difference you can make in our city.      

Experience in a similar role, with the ability to demonstrate understanding of analytics benefit to company decision making. Outstanding analytical skills and the ability to create insight using a variety of techniques to gat...

3 days ago seen See more...

Associate Board Member

Networx Recruitment

Nottingham, Nottinghamshire

£2,964 per annum

Training and support towards your personal development. A chance to gain Non-Executive Board skills and experience or expand your existing skills. Opportunities to network as you would be representing NCHA externally when required...

3 days ago seen See more...

Non-executive Board Member

Networx Recruitment

Nottingham, Nottinghamshire

£6,553 per annum

Training and support towards your personal development. A chance to expand your existing Board skills. Opportunities to network as you would be representing NCHA externally when required. IT equipment provided....

3 days ago seen See more...

Building Surveyor Team Leader

Networx Recruitment

Manchester, Greater Manchester

£49,456

Extensive experience of operating within a surveying team Line management experience Qualification/professional qualification to HNC level or above, or equivalent proven track record in management & building surveying Manageme...

3 days ago seen See more...

HR Assistant

Networx Recruitment

Greater Manchester, England

£26,214 to £28,347

Flexibility on where you work with a home working kit provided. 33 days holiday per year plus bank holidays, and a holiday buy scheme where you can purchase up to 5 additional days. Company pension scheme with up to 10%...

3 days ago seen See more...

Procurement, Assurance & Risk Lead

Networx Recruitment

Hemel Hempstead, Hertfordshire

Salary £54,602 Per Annum Plus Benefits

Drive value through effective procurement in line with legislation. With support from our Procurement Officer ensure Thrive has a 3-year procurement delivery plan working with Business Leads and Senior Managers to ensure the imp...

3 days ago seen See more...

Customer Quality Assurance Lead

Networx Recruitment

Bedford, Greater Manchester

£31,500 per annum

Carrying out quality checks and report findings within given timescales Producing reports to aid discussions to drive continued performance improvement Driving change and improvement in performance and quality Identifying data...

3 days ago seen See more...

Internal Communications Manager

Networx Recruitment

Bath, Somerset

£44,439 Per annum

This means delivering exceptional customer service and treating everyone consistently, warmly and honestly. We value diversity, tailor services where possible, and prioritise transparent, inclusive communication. We trust our...

3 days ago seen See more...

Project Manager

Networx Recruitment

Bristol, England

£41,289 per annum

S106 schemes Land-led sites Package deals with developers Off the shelf purchases Regeneration schemes and repurposing of our existing land ownerships. You will have an understanding and operational experience of the develop...

3 days ago seen See more...

Development Sales Manager (Property)

Networx Recruitment

Hemel Hempstead, Hertfordshire

£32,000 Plus Bonus & Commission (OTE £55,000 Plus)

Carry out routine compliance inspections of the sales units and meter readings whilst void. Complete daily checks of the show units to ensure they are presented to the required Thrive standard. Ensure exceptional customer service...

3 days ago seen See more...

External Affairs and Strategy Advisor

Networx Recruitment

Walsall, West Midlands

£36,965 - £39,053

Horizon scanning of the external operating environment. Provide political monitoring and intelligence gathering across national, regional, and local government, with a focus on policy and strategic issues most relevant to the ho...

3 days ago seen See more...

Head of Customer Experience & Insight (Social Housing)

Networx Recruitment

Hemel Hempstead, Hertfordshire

Salary £75,000 Per Annum Plus Benefits

You will effectively provide analysis and insights of internal and external customer data sources. To support and demonstrate the delivery of an efficient, effective, and responsive service to our customers, getting it right first...

3 days ago seen See more...

Complaints Handler / Customer Engagement & Insight Officer

Networx Recruitment

Hemel Hempstead, Hertfordshire

Up to £35,212 Per Annum Plus Benefits

Quality check responses before they go out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback...

3 days ago seen See more...

Head of Housing Management

Networx Recruitment

Hemel Hempstead, Hertfordshire

£75,000 Per Annum Plus Benefits

Develop partnerships with key stakeholders and network to create good working relationships with third party organisations to support our customers and deliver key services. Maximise income, including rent and service charge colle...

3 days ago seen See more...

Sheltered Housing Team Leader

Networx Recruitment

Peterborough, Cambridgeshire

Up to £30,091.21 per annum (plus £2,600 car allowance - non-contractual)

Manage a team of Service Managers, providing guidance and support to the team including staff development, one to ones, annual appraisals, and performance management. Promote effective communication and consultation with custome...

3 days ago seen See more...

Asset Surveyor

Networx Recruitment

Long Stratton, Norfolk

£36,000 per annum

Ensure that all relevant information is captured and uploaded into the Asset Management System (C365). Responsible for the effective collection of data relating to Decent Homes, HHSRS, housing component condition and lifecycles...

2 weeks ago seen See more...

Property Investment Manager

Networx Recruitment

Homeworking

£57,173.00

Dealing with contract management to ensure delivery on time, to budget and that quality and best value are achieved Leading on the procurement of contracts in line with agreed plans to include preparing specifications for works...

2 weeks ago seen See more...

Repairs Manager

Networx Recruitment

Hemel Hempstead, Hertfordshire

£53,312 Per Annum Plus Benefits

Supporting the delivery of team objectives by actively encouraging good performance and promptly dealing with poor or below standard performance or behaviours. Ensuring effective communication with team via 121, team meetings, qua...

2 weeks ago seen See more...

Rent Income Officer

Networx Recruitment

London, England

£39,227 - £42,618 pa

Deliver a high quality rent collection and arrears recovery service, supporting our clients by working towards minimising rent arrears and maximising client income. Oversee a busy and varied case load of rent arrears cases ensurin...

2 weeks ago seen See more...

Neighbourhood Impact Team Leader

Networx Recruitment

Newcastle-under-Lyme, Staffordshire

£33,055

Neighbourhood Impact Team LeaderStoke-on-Trent, Newcastle -under-Lyme - Hybrid33,055Permanent / Full timeThis is truly an exciting time to join Aspire Housing and be a part of a team that always goes that extra mile!In this n...

3 weeks ago seen See more...

Income Officer

Networx Recruitment

Liverpool, Merseyside

£31,650 per annum (FTE)

Manage a case load of customers accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indic...

3 weeks ago seen See more...

Part-Time Community Engagement Officer

Networx Recruitment

Stratford-upon-Avon, Warwickshire

£14878 to £16,432 plus excellent benefits

Previous experience working within a community-based role or role that was directly involved in supporting projects and programmes designed to help people and communities grow. Be a people person, communication will be key to t...

3 weeks ago seen See more...

Communications Officer

Networx Recruitment

London, England

£37,218.20 per annum

Experienced communications professional. Educated to degree level or above. Excellent verbal and written communication. An understanding of key communication channels (website, social media, intranet, mass email). Building relatio...

3 weeks ago seen See more...

Part-Time Community Engagement Officer (Herefordshire)

Networx Recruitment

Ledbury, Herefordshire

£14878 to £16,432 plus excellent benefits

Previous experience working within a community-based role or role that was directly involved in supporting projects and programmes designed to help people and communities grow. Be a people person, communication will be key to t...

3 weeks ago seen See more...

Income Officer

Networx Recruitment

Warrington, Cheshire

£31,650

Manage a case load of customers accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indica...

3 weeks ago seen See more...

Assistant Quantity Surveyor

Networx Recruitment

Bedford, Greater Manchester

£31,500 per annum

Be an effective team member, who can evaluate performance of both in house maintenance departments and external contractors, drive continuous improvement, and maintain a culture which is health, safety, environmental, quality and...

3 weeks ago seen See more...

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Top Jobs

Project Manager, Compliance Manager, House Officer, Project Officer, Board Member,

What companies are hiring for similar jobs Networx Recruitment?

The top companies hiring now for Networx Recruitment similar jobs are NHS Jobs, FlexJobs, Hays Specialist Recruitment Limited, Adecco, Barchester Healthcare, Rise Technical Recruitment Limited, Office Angels, Service Care Solutions Ltd, eFinancialCareers, Service Care Solutions, Reed Business Support, Remedy Recruitment Group, Irwin & Colton, MINISTRY OF JUSTICE, Networx Recruitment,

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