Qa Officer

QA Officer - Croydon - ARD918408

An exciting opportunity to become one of our Quality Assurance Officers undertaking quality audits within our TIB 1st line on matters relating to conduct, business and service standards. Looking at the full end to end sale journey, our Quality Assurance Officers have excellent product knowledge and monitor, assess and benchmark quality across all customer facing operational areas.

Key Role Accountabilities:

• Combination of listening to telesales-based calls and reviewing file based audits and providinge feedback to the Call Handlers and Team Leader. Input findings into an automated Quality Assurance system.
• Look in to and investigate appeals that arise from audits.
• Report on any frequent or reoccurring issues.
• Complete calibrations with other Quality Assurance colleagues.
• Ensure that all documented business processes are followed accordingly.

Person Specification:

• Knowledge of working in a regulated environment, particularly related to general insurance and related products is desirable
• A good understanding of end-to-end business processes and procedures and able take a pragmatic approach to implementing change
• Building relationships – a level of gravitas that enables support, guidance and challenge of leaders in the business
• Strong organisational skills and attention to detail
• Strong written and oral communication skills
• Initiative, proactivity, enquiring approach, resourcefulness
• Adaptability, ability to embrace and respond positively to change
• Analytical and investigative skills, logical reasoning and problem-solving skills – individually and collaboratively
• Ability to work under pressure
• Ability to quickly learn and work with new processes and systems

Qualifications & Experience:

Essential:

• Excellent written & oral skills
• Great logical reasoning and problem-solving skills.
• Strong organisation & time management skills
• Microsoft Office experience to an Intermediate level.

Desirable:

• Professional Certification – relevant industry qualifications, e.g., Cert CII
• Knowledge of working in an insurance environment, preferably insurance broking.
• Experience of managing large sets of data and strong analytical skills

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality!

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