AddressAbout us
About Us, DHL Supply Chain
Under the umbrella of DHL Group along with DHL Express (DHL Japan) and DHL Global Forwarding, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers helping them deliver better results every day.
We are the world’s leading logistics provider. We go the extra mile for our customers to ensure we meet their expectations with a focus on Right First Time.
About Our Team, Life Science&Healthcare
For over 20 years, our Life Science & Healthcare team at DHL has been delivering better health outcomes for doctors, patients, and the world by providing the healthcare logistical support and supply chain management.
With the largest global healthcare logistics network, it's our responsibility to reach places and take on challenges that others can't.
As a General Manager for both QA and QC sites, you will have 2 direct reports (1 for QA and 1 for QC) as well as 8 indirect reports in the team. We look forward to your joining and to making a significant impact in the industry.
What you can gain from the role
- Contribute to deliver healthcare solutions to our customers and patients
- Exposure to our global, regional and domestic network
- People management experience
- Being a part of the global LSH community in DHL, the biggest Global Logistics company in the world
Responsibilities
Key activities:
- Establish strategy to continuously deliver high quality to our customers in line with DHL standard procedures and Japanese regulations (incl. internal and external audit calendar, team responsibility allocation, customer quality priorities)
- Oversee country healthcare sites’ quality management system and quality initiatives working within clear guidelines (DHL policy, GxP, QMS) to help achieve defined outcomes for the site and the customers
- Oversee site regulatory permit, license, certification for pharmaceutical products and medical devices
- Compile data on monthly quality/regulatory, process and quality related issues
- Conduct self-inspection audit on the process
- Provide quality/regulatory changes or issues during management review in operation meeting
- Communication and alignment with global/ Asia Pacific QAQC teams
Overall goals / Typical measures:
- Accountable and responsible to quality management system, regulatory permit, license and certification.
- Implement preventive measures and follow up on the trend until closure
- Identify process gaps or non-conformance and follow up until closure
- Follow up on quality/regulatory changes or issues until closure and advice site manager
External customer engagement activities:
- Support RFQ/RFI on Quality Management Systems and other related topics.
- Support customer audit on Quality Management Systems and other related topics.
- Serve as customer contact on quality-related issues
External customer overall goals:
- Response to RFQ
- Follow-up on findings from customer audit
- Availability to customer on quality-related issues
Internal stakeholder engagement activities:
- Lead as Quality Representatives in fulfilling the roles to support functional/Site Quality Management System.
- Provide directions for developing, implementing and maintaining the Quality Management Systems.
- Provide directions for developing, implementing and maintaining the cGMP/GDP/GDPMDS/ISO 13485 Japanese equivalents
- Provide directions for developing, implementing and maintaining the regulatory permit/license to meet Health Science Authority requirement.
- Facilitate internal and external audits at site level
- Own/Governance of all ISO/regulatory related certifications for Healthcare
Internal stakeholder overall goals:
- Ensure all functions at site are equipped with the right skills and competency to own and maintain their own Quality Management System and the maintenance of all respective licenses
Championing Improvement:
- Actively promote the exchange and adoption of best practices within the country to leverage collective learning and to improve quality consistency and productivity
- Continually review and improve business processes to improve productivity and add value to DHL services in the healthcare business segment
Requirements
Must have
- Solid experience in Quality Assurance and Quality Control management
- Strong knowledge in Quality Regulations and Quality Control standards
- Experience of customer facing and internal stakeholder management
- Strong communication skills
- Profit and loss management
- Human Resources and labor management
- Health and Safety, workplace environment improvement
- Proficiency in Japanese (relevant to N1)
- People management skill (2 - 3 permanent staffs)
Preferable
- Business level English skill
- Experience in Life Science or Healthcare industry
