QC Officer, Collections & Recoveries

Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.             

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties – no two customers are ever the same.     

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

- Good computer skills including proficiency in Microsoft applications.

- Candidates will have a good educational background with proficiency demonstrable in Maths and English.

- Will have experience of working as a team within an office or large-scale operation.

- Minimum 1 year Quality Control/Quality Assurance experience.

- Minimum 3 years banking industry experience, preferably in Collections.

- Experience/knowledge of TCF, CCA, MCOB, & CONC.

Technical

- Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point).

- Industry Awareness (TCF, Money Laundering, FCA).

- Ability to understand and fully comply with documented processes and procedures.

- Excellent Customer Service and analytical skills, including verbal and written communication.

- Arrears procedures.

- Customer Focused approach.