Quality Administrator

Job Introduction

Vita Health Group are looking for a keen and enthusiastic administrator who can provide high quality and efficient administrative support to the Governance Lead and Clinical Director. This is a wonderful opportunity to work within our fantastic Governance Team.

 The role will be pivotal in ensuring that the team are able to work successfully as a unit in a fast-paced health care environment to provide high quality safe care to the patients it serves. The role is likely to have varied opportunities and exposure to different tasks and skills but the foundation will include: 

• Providing administrative support to the Governance Leads and Clinical Director
• Attending quality meetings: preparing agendas, minute taking and following up on actions to ensure timely completion
• Liaising with a range of stakeholders across Vita Health Groups various work streams 
• Utilising different healthcare electronic systems 
• Assisting in compiling reports 
• Supporting the compilation of information for the annual NHS Quality Account 
• Supporting inboxes and ensuring messages are responded to in a timely manner
• Maintain/update monitoring spreadsheets
• Monitoring audit schedules and partaking in audits where appropriate     
• Gathering data/information  
• Assisting with quality processes across governance 
• Maintain excellent knowledge of, and adherence to, the organisations procedures and policies
• Adhoc duties as requested by the Governance Leads and Clinical Director
• Administrative support of Radar Risk Management system

Skills and Experience:

Essential:

• Previous experience of providing administrative support
• Strong communication and interpersonal skills – written and verbal 
• Effective time management / prioritisation skills with ability to adapt to changing priorities
• Strong organisational skills and attention to detail
• Knowledge of confidentiality and GDPR
• Understanding of statistical data and dashboards 
• Ability to work on own initiative without supervision
• Experience of working within a team and independently
• Ability to solve problems
• Educated to GCSE level or equivalent
• Excellent IT skills ability to work with new IT systems efficiently and accurately
• Microsoft Excel skills to basic or intermediate level
• Microsoft Word processing skills to intermediate level
• Experience of dealing with general enquiries 
• Experience of report writing and presentation skills
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Willingness to travel, which may include overnight stays on occasion, as and when require
• Experienced in minute taking

 Desirable:

• NVQ or equivalent experience in Administration
• Experience of working in the healthcare sector as an administrator
• Previous experience of clinical systems 
• Experience of dealing with governance processes

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.  Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.

This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:

• Supportive team and management
• Positive work environment
• Wellbeing and mental health support
• Trust and respect
• Autonomy and flexibility

We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines.  In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/

Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce.  We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.  For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion

We are committed to being equitable and supporting the wellbeing of all employees.

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
• Our sign up to the Armed Forces Covenant.  
• Our status as a Menopause Friendly Committed employer. 
• Our sign up to the Employer with Heart Charter.  
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
• Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. 

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. 

Vita Health Group reserves the right to close this job when sufficient applications have been received.

Vita Health Group

Attached documents

• Quality Administrator.docx