Quality Assurance Manager

The Quality Assurance Manager (QAM) will assess quality across HC-One care homes and other services through an intelligence based internal assessment programme and provide quality improvement advice and support to operational and central support colleagues in order to support them to improve the quality of service to people we care for.
The QAM will work with the Head of Resident Safey to ensure that Quality Assurance processes are robust across all services, providing regular reports on service quality and improvement actions.
Conducting a busy internal assessment schedule of quality and compliance at home level, the QAM will provide clear and focused feedback to Home Managers during inspections, followed up with concise and timely reports that identify service strengths and focus on actions needed, and will guide and coach Home Managers to ensure they understand HC-One’s clinical and quality governance frameworks, care quality processes and the requirements of our regulators.
This role will require weekly travel across the Midlands and Wales and regular travel across the UK, and the ability to regularly stay overnight.
Closing Date: Friday 1st March 2024
With a degree level qualification, or significant equivalent experience, you will have demonstrable experience in either a Social Care environment, Regulatory or Local Authority Contracts / Quality Team.
You will have up to date knowledge of Regulations and Legislation across CQC, CIW and CI, knowledge and understanding of person centred / led care planning and the relevant legislative and regulatory requirements and knowledge of Local Authority quality assessment and contract management frameworks.
A confident communicator, you will have experience of developing services to achieve improvements, of completing inspections / audits and of working with Regulations and of proactively conducting and managing Residents reviews, taking account of the Resident or their Representatives’ needs and wishes.
With concise and accurate record keeping skills, you will be able to interpret information and report back, to use complex systems to analyse large amounts of qualitative and quantitative data to determine trends and themes, and be able to identify root causes of issues and remain focussed on their resolution.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.
We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
What HC-One offer
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
Award-winning learning and development
25 days annual leave
An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.