Quality & Compliance Manager

We are seeking an experienced Quality & Compliance Manager to oversee and manage all aspects of regulatory compliance, particularly focusing on the Care Quality Commission (CQC) standards, within our residential care home. The successful candidate will play a pivotal role in maintaining and enhancing our commitment to providing exceptional care and supporting us on our journey to an ‘outstanding’ rating.

This position requires a strategic thinker with excellent communication skills with the ability to implement and manage effective compliance programmes.

Summary of Responsibilities:

• CQC Compliance: Ensure adherence to all CQC regulations and standards, regularly reviewing policies and procedures to guarantee ongoing compliance.

• Quality Audits: Conduct regular internal audits and assessments to identify areas for improvement and implement corrective actions.  Documentation and Reporting: Maintain accurate and up-to-date records, producing comprehensive reports for internal and external stakeholders. Review and monitoring of incidents, accidents, safeguarding notifications and formal complaints.  

• Assess and monitor competency checks are being carried out in line with policies and procedures.

• Training and Education: Support training to staff on compliance-related matters, promoting a culture of awareness and adherence to regulatory requirements.

• Risk Management: Identify potential risks and develop strategies to mitigate them, ensuring the safety and well-being of residents.  Conduct regular risk assessments related to data protection and privacy.

• Policy Development: Collaborate with relevant stakeholders to develop and update the residential care home policies, with a specific emphasis on GDPR requirements and in line with regulatory changes and best practices and maintain existing documents.  Work in collaboration with senior managers on plans and documents such as:

• Business plan

• Emergency plans

• Major incident plans

• Compliance training plans

• Inspection Preparedness: Coordinate and collaborate with Registered Managers in preparation for CQC inspections.

What You’ll Receive

• 7% workplace pension scheme Free access to onsite gym. Free parking. Healthcare cash-back scheme. CPD opportunities.

Person Specification

Essential

• Proven experience in a similar role within a regulated setting.
• Excellent communication, both written and verbal, with the ability to convey complex compliance issues in a clear and concise manner.
• Ability to collaborate with cross-functional teams and influence stakeholders to ensure compliance goals are met.
• Detail oriented and able to maintain a high level of accuracy in documentation and reporting. Strong analytical skills with ability to interpret regulations and ensure organisational adherence.
• Proactive approach to problem-solving, with the ability to anticipate potential compliance risks and take preventive actions.
• Ability to adapt to changes in regulatory environments and proactively update compliance processes.
• Drive a culture of continuous improvement, fostering a commitment to excellence in care delivery.

Desirable

• Demonstrated knowledge in GPDR regulations.  
• Strong understanding of health and social care policies and procedures.
• Experience in leading and contributing to cross-functional compliance initiatives.

About the Company

The Meath Epilepsy Charity recognises ability which means that the people that we support are enabled to live as independently as possible, challenge themselves and to fulfil their potential. This positive ‘can do’ culture is shared by the people we support, staff and volunteers alike across our broad range of services and facilities.

Our very special community is located in a stunning setting and boasts fantastic facilities in central Godalming. The Meath’s beautiful Grade II listed manor house, together with other higher-needs modern annex houses and the Skills Centre are all set in landscaped grounds.

Our location is both peaceful yet close to local amenities and the main line train station. We are proud to be at the heart of our local community and to enjoy strong links with the town.