Quality Coordinator

QUALITY COORDINATOR - EXCELLENT CAREER PROSPECTS
JS Recruitment are proud to be working with an award-winning professional services company based in Doncaster. They are looking for a conscientious Quality Coordinator to assist the Quality Support Team by helping to ensure that quality standards are met, contacting customers to schedule visits and preparing reports.
The role would suit candidates with a background in telephone-based customer service, coordination and administration. Experience working in a regulated or process driven environment would also be beneficial.
The company is committed to developing its employees and as such, provides training, apprenticeship and career progression opportunities. In addition, they offer an excellent benefits package including a competitive pension scheme, discounted gym membership, cycle to work scheme, employee enrichment activities and generous holiday entitlement
QUALITY COORDINATOR JOB DESCRIPTION
Work with company officers to schedule customer visits
Diary management
Create and send visit details to customers
Review, amend and provide feedback to company officers on visit reports
Set and track actions for customers following visits
Process information in order for certificates to be issued
Provide information and support to customers
Answer and respond to calls and emails
Deal with queries from customers and colleagues
Monitor customer compliance
QUALITY COORDINATOR PERSON SPECIFICATION
Background in telephone based customer service, coordination and administration
Experience working in a regulated or process driven environment would be beneficial
Highly organised with attention to details
Ability to follow processes and maintain high standards
Ability to meet strict deadlines and service level agreements
Good written and verbal communication skills
Computer literate - competent in Microsoft Office
JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.
Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity