Quality Manager

Location: Crawley, United Kingdom
Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
Domain Quality Manager
Location: Crawley.
What the role has to offer:

• Variety of work across the full bid lifecycle
• Working with an outstanding team
• Opportunity for development which can lead to other roles

About the team
Thales Intelligence Surveillance Reconnaissance (ISR) provide industry leading capability and upgrades across three main portfolios, UAS (Unmanned Air Systems,) EW (Electronic Warfare) & Radar & Support including Crowsnest. You will be working with a small team who are proactive, engaged and enjoy working collaboratively together.
Our Opportunity
You will be responsible for leading Quality Assurance across the domain including functional line management of the JF-08 team within the domain and you will be responsible for the delivery of the functional budget. You will be supervising the functional team to deliver all aspects of Quality Assurance within bids, projects, design and development lifecycles, system validation, supply chain, manufacturing & customer acceptance across all domain programmes.
You will also need to implement, and ensure the application of the Quality Policy and adherence and governance to the organisations Reference System (Chorus 2,) championing the benefits. As well as, ensuring the domain quality team can deliver its objectives; ensuring suitable skills and capabilities are in place across the team and that resource is appropriately allocated and ensuring talent is developed.
Additionally, you will need to ensure customer requirements are embedded and delivered and that the customer is represented at all times. Moreover, you will need to measure customer satisfaction, capture and address customer complaints, compliments and issues, including leadership of the domain elements of the UK Customer Satisfaction network, measurement and reporting of associated KPIs.
About You
You will have

• Previous experience of Quality Management
• Some experience as a team supervisor
• Be pragmatic, proactive and have good stakeholder management

What We Can Offer
We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.
Flexibility
Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Great journeys start here, apply now!