Quality Manager

Our client, a Mental health & Wellbeing Charity, works across the community to support positive mental health and wellbeing. Working closely with a range of partners, they offer a number of activities from their wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and their aim is to make sure that no-one has to face a mental health problem alone.

Job title: Quality Manager
Post no: 579 
Working base: Flitwick HQ
Hours: 37 Hours per week, Full Time (Mon – Fri)
Contract: Permanent 
Salary: £34,000 per annum

About You and the Role 
This role will work closely with, and be part of, the Senior Leadership Team driving forward compliance to support the delivery, development of safe high quality mental health services. 

The successful candidate will have:

• A proven track record of quality management, managing multiple service functions
• Experience of developing and leading a team to deliver against organisational targets
• Experience working within internal and external quality frameworks and leading improvements in quality.
• Knowledge of the day-to-day application of relevant legislation e.g. Health and Safety, Data Protection, Equality and Diversity, Safeguarding and HR Practices etc.
• Knowledge of and empathy for the issues facing people with mental health problems. 

Key Responsibilities

• To enable the Head of Operations to ensure Health and Safety compliance, promoting a positive health and safety culture across the organisation.
• To ensure compliance of the environmental policy and monitoring progress of the environmental action plan. 
• To enable the Head of Operations and wider Safeguarding team to monitor and record key themes and ensure ongoing compliance with Safeguarding legislation and best practice. 
• To be responsible for the polices monitoring document ensuring all polices are in place and reviewed and issued within the agreed timescales. 
• Contribute to the drafting and updating of policies, pertaining to job role and responsibilities, ensuring adherence to a consistent approach throughout the organisation.
• To be the Data Protection Officer taking responsibility for all activities relating to Data Protection and security in line with organisational policies.
• To manage under the direction of Head of Operations the complaints and H&S accidents and incidents in accordance with organisational policies.
• To act on the outcomes of investigations of incidents, accidents and complaints.
• To develop a suitable mechanism to ensure that compliments are logged and celebrated
• To lead, line-manage and develop direct reports through supervision, appraisals and performance management to optimise their effectiveness and fulfil their potential. 
• Champion meaningful lived experience involvement in all areas of quality and compliance by managing the influence and Participation Lead department and involving them in the development of new processes and systems which impact directly to those this charity supports
• To work with the Head of Operations to develop this organisation's impact monitoring and reporting capabilities.
• To monitor this charity's continued compliance with all elements of their affiliation Quality Mark; liaising with colleagues to implement identified improvement actions. Leading on the 3-year review process. 
• To support Senior Leadership Team on their commitment to digital by creating a strategy by evaluating what is working well and where they could be doing more.
• To lead on audits of processes and systems as identified by the Governance, Quality and Performance Committee.

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%) 
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with the Organisations policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, this charity would love to hear from you.

Closedown: 5pm Sunday 21 January 2024 
Interview date: Friday 15 September 2023 
Please note: The right is reserved close this advert early if enough suitable applicants apply 
Start date: ASAP

Interested?

Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.

Our client has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: This employer follows Safer Recruitment practices and they are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.