Quality Manager

Quality Manager
Location: Stevenage
Contract Type: Permanent/ Full time
Salary: 45,000
Benefits: Competitive
Closing Date: 03-02-2024
Due to retirement, we are now recruiting for a hands-on Quality Manager.  You will lead and manage the Quality and Compliance function. With a strong Quality focus and emphasis on managing all aspects of the customer queries and quality systems, ensuring site-wide compliance with related BRC as well as ISO 9001 standards, backed by a practical grasp of internal and external auditing procedures and protocols.
Role Overview:
•    Review and improve the quality of working practices and processes on-site and actively pursue any opportunities to improve.
•    Oversight of Health & Safety procedures.
•    Manage Internal/External Audits, specifically with respect of ISO, BRC, and accreditation ensuring site activities meet the requirements of the standards.
•    Leading and driving ongoing continuous improvement activities across the department, with a view to reducing complaints, anticipating audits, and maintaining zero accidents.
•    Assisting in the management and consistent attainment of 'On Time and In Full’ performance targets.
•    Working closely with the operations team to ensure Training and Revalidations are up to date as mandated by BRC and ISO standards.
•    Stand where relevant and act as a final escalation point for the site on all compliance matters in the absence of the Operations Manager.
•    Oversight of Internal Audit Schedule and corrective action to drive compliance to all required standards.
•    Manage adherence to product Certificate of Approval process driving compliance on all inbound and outbound material.
•    Work with the Supply Chain & HQ team to deliver improved Supplier.
•    Ensure the site is always at 'Audit Ready' status.
•    Represent the Quality Department within the Site Leadership Team, playing a full part in the delivery of the site strategy and budget.
•    Help develop a culture of compliance and continuous improvement across the site.
•    Continuously develop own knowledge on best practices, networking with colleagues throughout the organisation and keeping abreast of industry and legislative developments.
About you:
•    Able to embrace our vision and values.
•    Able to actively contribute to the site strategy and understand overall Company goals and objectives.
•    Team leadership & motivational skills - able to lead a team effectively through coaching and promoting positive behaviours.
•    Champions positive behaviours and standards in others. Able to influence and communicate effectively at all levels.
•    Able to hold process "owners" to account whilst maintaining effective and collaborative working relationships.
•    Ability to contribute to wider CI initiatives. Previous experience in implementing process improvements.
•    Strong diligence - able to break a problem down and use root cause analysis techniques.
•    Calm under pressure - maintains reasoning and logical decision-making.
•    Effective team member and leader - able to work with others collaboratively to achieve business goals.
•    Puts safety first - unwilling to compromise on standards to complete a job.
Qualifications/Experience/Technical Skills:
•    Have experience with BRC.
•    Proven capability to lead cross-functional teams in terms of problem-solving, process improvements, and solution implementation.
•    Trained Auditor with a history of practical application.
•    A working knowledge of ISO 9001, BRC backed by a practical grasp of internal and external auditing procedures and protocols.
•    Working knowledge of HACCP-based risk assessments.
•    Fully qualified Internal Auditor (Preferably lead auditor)
•    Competent user of MS Office, in particular Word, Excel, PowerPoint & Outlook.
•    Experience in developing and managing quality systems and audit processes with previous experience of BRC, and ISO standards.
•    Previous experience in Print/packaging/ industry is a distinct advantage.
•    Proven ability to implement process improvement initiatives.
•    Ability to communicate effectively with colleagues verbally and in writing and understand technical, and production terminology.
You may have experience in the following: Quality Assurance Manager, Quality Control Manager, Quality Systems Manager, Quality Improvement Manager, Quality Compliance Manager, Quality Assurance and Control Manager, Quality Management Systems Manager, Quality Assurance Coordinator, Quality Program Manager, Quality Process Manager, Quality Analyst Manager, Quality Strategy Manager, Continuous Improvement Manager.
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