Address
Form of work TWO POSITIONS
Area Covered: South of the UK – From Birmingham South & North of the UK - North of Birmingham
Overview:
* To carry out customer site surveys using root cause analysis in relation to complaints from customers.
* Report findings and recommendations to the TQC Manager following each visit.
* Provide a consistent level of quality support, meeting agreed levels or targets and forecasts, while maintaining required quality standards and ensuring all relevant documentation is accurate.
* Ensure that all procedures are strictly adhered to, including HR, H&S, Quality & Production etc.
* Ensure customers’ expectations are met or exceeded by ensuring products are in line with quality processes, accreditations and with the customer’s demands.
* Site Visits carrying out complaint audits.
* Completing site visit reports
Qualifications & Experience
Essential competencies
* Experience of working with end consumer.
* Good knowledge of Sub-floor preparation standards.
* Experience of working with vinyl flooring.
* A good ability to determine root cause of defects.
* Be punctual and reliable.
* Be a strong team player with a good work ethic.
* Can produce basic reports on site visits.
* Be prepared to work away from home for extended periods
* A full driving licence is required.
* Ability to use Microsoft office (training provided)
* A full driving licence is required for this role
Key competencies:
Working with People
Delivering Results & Meeting Customer Expectations
Persuading & Influencing
Relating & Networking
