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Salary
Out of the successful launch of Chase UK in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.
As a UX Researcher at JPMorgan Chase within the International Consumer Bank, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.
While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.
About the role
You will work alongside design, product, data and engineering to validate key behavioral hypotheses for the business. You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will lead and explore user behaviours, attitudes and motivations by conducting research and data analysis.
Job responsibilities
- Run quantitative research programmes that inform the customer propositions and behavioural bets that the business makes.
- Work with Design and Product to prioritise research opportunities in a fast-paced, rapidly changing environment.
- Proactively initiate and execute new initiatives where relevant – from tackling specific business queries to exploring trends for forecasting purposes – may include agency hire, recruitment, proposal, questionnaire development (overseeing), execution (by agency /internal) and interpretation of the results.
- Lead and advise on research plans, overall user research strategy and methods.
- Build thorough market and consumer insight through a series of quantitative research initiatives, published research and internal data sources.
- Understand and incorporate complex technical and business requirements into research.
- Advocate and provide guidance on how to use customer insights and data to inform decisions
- Present and communicate consumer and market insight and recommendations to the larger organisation.
- Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation.
- Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.
Required qualifications, capabilities and skills
- Hands-on experience as a Quantitative Researcher in a B2C product environment
- Proficient in all parts of the research lifecycle, to include: briefing, recruitment specifications, questionnaire/discussion guide design, coordination of analysis, synthesis of findings, communication of findings
- Experienced in a wide range of exploratory and evaluative research methods in product and/or service development
- Experience scaling research processes and defining best practice
- Proficiency in statistical analysis methods such as Regressions, T-Tests, ANOVA and Chi-square
- Experience in survey methodologies such as Conjoint Analysis and MaxDiff
- Passion for championing the customer
- In-depth understanding of user experience best practices
- Critical-thinking and problem-solving skills
- Solid communication and interpersonal skills
- Ability to communicate research insights to different stakeholders
- Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
- Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
- Experience in establishing scalable participant recruitment strategies and automated workflows for efficient participant outreach
- Ability to translate research into actionable insights for strategic stakeholders and build back into measurable business outcomes.
- Bachelor’s degree in HCI, Human Factors, Psychology, Sociology, Anthropology or related field or equivalent professional experience
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
