AddressThis is a 35-hour week contract working shifts 24/7.
As the pivotal communicator for Heathrow’s Rail Operations, you will react to fault information management, swiftly address technical equipment failures or contractor lapses.
Your duties include initiating corrective action, implementing degrading modes and emergencies procedures and ensuring continuous updates for customers and stakeholder.
With a primary mission to optimise Heathrow’s rail infrastructure and stations, your role aims to maximise availability and minimise disruptions, ensuring a seamless experience for all stakeholders.
- Proactively monitor and manage suppliers.
- Manage outstanding faults in Maximo, ensure faults are closed out in order of priority and escalate as and when appropriate.
- Receive information about defects in any of the company’s assets and record accurately and promptly.
- Advise the relevant contractor of reported defects and check that each occurrence has been remedied effectively, quickly and in accordance with the contract.
- Collect routine data about the state of the company’s physical assets and enter it into the asset management systems.
- Control access to the railway during the out of service hours to ensure only competent people are being employed and that they are working in a safe environment.
- Ensure all reported faults and hazards are actioned immediately.
- Monitor CCTV screens and other control indicators to detect abnormalities and initiate actions to remedy these.
- Activate the safety critical emergency procedures in serious incidents and operate ventilating and emergency equipment to minimise risk to life and property.
- Computer literacy.
- Experience in a safety environment.
- Understanding of a rail control room.
- Ability to multitask.
- Calm under pressure and able to effectively communicate to staff & stakeholders at all levels.
- Attention to detail.
Ideally you'll have:
- Computer literacy – be proficient in the use office 365 and experience using Maximo or similar Maintenance Management Systems.
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.Working location
This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
