Rapid Response Technician

78826 - Rapid Response Technician
This Rapid Response Technician will report to the field staff supervisor and will work within network operations based in our Crawley and Brighton offices. You will be a permanent employee in our UK Power Networks team.
You will attract a salary of 38,160 + shift allowance (depending on experience) and a bonus of 3%.
If you are successful, you will need to undertake a medical and DBS reference check
Close Date:.21/04/2024
We also provide the following additional benefits
Annual Leave
Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On - scheme providing discount on hundreds of retailers products.
Discounted access to sports and social clubs
Employee Assistance Programme.
Job Purpose:
You will manage the fast initial response to 'no supply' calls, assisting in the restoration of LV and HV supplies on the UK Power Networks distribution system and other abnormalities which occur such as high earth loop impedance, flickering supplies and other safety critical incidents.
The position may be offered non shifted until relevant competency is obtained, for which training will be given.
Principal Accountabilities:
Ensure rapid and safe response to emergency calls as directed by Fore hamlet Network Operations or the local office.
Provide regular updates via verbal and mobile electronic hand held devises following procedures.
Provide accurate information on fault conditions, carry out initial fault location and liaise with local staff on repairs.
Investigate voltage complaints and install test equipment.
The restoration of HV & LV supplies
Test and switch on the HV & LV network - and understanding the results of the tests
Understand operational and 1:500 diagrams
Use appropriate IT equipment including TDR, tough pad and FFE equipment
Nature & Scope:
You undertaking you will play a vital role in the safe restoration of LV & HV supplies. We are regulated by multiple guidelines, and you will be important in ensuring successful compliance with Customer Minutes Lost and Customer Interruption targets. You may work at any location within the UK Power Networks area, initially within the South East Region.
You will be required to demonstrate a responsible and safe approach to unplanned hazardous situations. You will deal with members of the public, emergency services and local authorities when representing UK Power Networks in emergency situations.
Competencies, Knowledge, Experience and Qualifications:
You will preferably be authorised for HV and LV switching and fuse replacement, and if possible that they will have developed metering skills. Candidates who are not authorised may still be considered for the role.
Training will be offered to all staff to identify and rectify customer internal wiring/metering issues, LV network faults, installation of temporary LV generators and HV switching to restore supplies. Technically competent, they are likely to be qualified up to a minimum of C&G 232 or equivalent, ideally up to ONC/HNC or equivalent in Electrical Engineering.
An under pinning knowledge of BS7671 would be advantageous.
Key Competencies:
Flexibility and able to work alone and in a team environment
Ability to problem solve in a practical way
Able to work under pressure, meet tight deadlines, manage their own workload and be self-reliant
Excellent communication skills to be able to establish strong informal relationships with colleagues across Networks
Customer focused to be able to develop a good rapport with customers
Hold a full Clean UK Driving Licence
Personal Characteristics:
The following are important attributes for this role
Safety focus required
Must be customer focused
Must be willing to undertake standby duties