Re-Hire Manager

Reporting in to the Operations Manager your main responsibilities will be to motivate, coach and develop your team, enabling and empowering them to deliver the high levels of customer service we expect. As the Re-Hire Manager you will embed a positive culture of continuous improvement, manage absence and resource effectively as well as measure and monitor operational procedures to minimise risk and cost. You will be measured on team performance – revenue growth, reducing credits, queries, quote conversion and margin achievement. Key Responsibilities Lead, motivate and manage the team through developing and coaching, whilst supporting and managing the team’s workloadProvide/organise any relevant training and succession planningDeliver regular 1:1’s to review the overall team’s/department’s performanceImprove conversion rates Ensure your team achieves the pre-agreed KPI’s and SLA’s including absence management  Ensure target margins are achieved across all product categories and processes are followed before deviating from the target rateWork closely with the Implant Manager to ensure consistency across proceduresComplete the relevant new supplier forms before requesting the opening of any new supplier accountsEnsure that clear and defined escalation processes are in place for customer queries, supplier queries and any complaintsBuild strong positive relationships across the wider business including suppliers and customersPlay a key role in the ongoing growth and development of the business by identifying areas of opportunity and in turn driving revenueTake the lead on process improvement projects What We’re Looking For Proven experience of people management along with excellent coaching and development skillsAn articulate communicator, strong motivator, positive role model that thrives leading a teamNatural ability to prioritise workloads, work well under pressure, to strict deadlines with a excellent attention to detailComfortable using the full Microsoft Office suite including word, excel, outlook and PowerPointKnowledgeable in procurement process and supplier managementSkilled at analysing inventories and creating plans for continuous improvementOperational experience including asset managementPrevious experience in working in the Hire Industry What We Can Offer You Competitive salary Competitive annual bonus schemeSalary sacrifice pension 25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salary Share save scheme Eye care vouchersRecommend a friend scheme Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work scheme Long service recognition My Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joining A Little Bit About Us Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.