Reactive Administrator
Location: Gravesend, Kent
Salary: £17k - £25k + Excellent Benefits
Jon Type: Full-Time, Monday - Friday
The Client:
Our client is a well-established and reputable organisation in the field of drainage and plumbing services, offering high-quality solutions to a diverse range of customers.
The Role:
As a Reactive Administrator, youll assist the office manager by managing the minor works help desk, handling client and staff communications, ensuring timely resolution of uplifts.
Responsibilities:
* Conduct administration tasks, such as filing, order processing, and managing deliveries.
* Coordinating the schedules of engineers / sub-contractors, including drainage engineers, electricians, plumbers, and ground-workers.
* Review and proofread engineer reports, updating customers post-completion.
* Cost jobs on CRM systems, ensuring profitable outcomes.
* Generate quotations for follow-on works with necessary support.
* Oversee equipment hire and invoicing after training.
* Ensure completion and satisfaction by reviewing previous day's works and arranging site visits.
* Handle incoming calls and perform receptionist duties.
Requirements:
* Previously worked as a ReactiveAdministrator or in a similar role.
* Experience in client service support within a busy office / operational environment in facilities management.
* Skilled in MS Office applications, specifically Word and Excel.
* Strong customer service and communication skills.
* Background in a reactive helpdesk role.
(Desirable)
* Valid driving licence.
Benefits:
* Competitive salary
* Company pension
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.