Reactive Administrator

Reactive Administrator

Location: Gravesend, Kent

Salary: £17k - £25k + Excellent Benefits

Jon Type: Full-Time, Monday - Friday

The Client:

Our client is a well-established and reputable organisation in the field of drainage and plumbing services, offering high-quality solutions to a diverse range of customers.

The Role:

As a Reactive Administrator, youll assist the office manager by managing the minor works help desk, handling client and staff communications, ensuring timely resolution of uplifts.

Responsibilities:

-Conduct administration tasks, such as filing, order processing, and managing deliveries.
-Coordinating the schedules of engineers / sub-contractors, including drainage engineers, electricians, plumbers, and ground-workers.
-Review and proofread engineer reports, updating customers post-completion.
-Cost jobs on CRM systems, ensuring profitable outcomes.
-Generate quotations for follow-on works with necessary support.
-Oversee equipment hire and invoicing after training.
-Ensure completion and satisfaction by reviewing previous day's works and arranging site visits.
-Handle incoming calls and perform receptionist duties.

Requirements:

-Previously worked as a ReactiveAdministrator or in a similar role.
-Experience in client service support within a busy office / operational environment in facilities management.
-Skilled in MS Office applications, specifically Word and Excel.
-Strong customer service and communication skills.
-Background in a reactive helpdesk role. (Desirable)
-Valid driving licence.

Benefits:

-Competitive salary
-Company pension

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.