Address
Form of workReceptionist & Sales Support
Sales · Wantage, Oxfordshire £25k - £27 with Bonus
Position Summary
To deliver friendly efficient customer service and to create a warm and welcoming atmosphere for all our customers and visitors while also undertaking a range of other Sales support tasks as identified by the Director of Sales and Marketing.
Principal Duties:
- Book meetings and scan people in and out and where necessary issue Covid test. Answer all calls efficiently and quickly, responding to quick queries or taking short messages, ensuring messages are forwarded immediately to the right person. Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via email. Keep the reception area clean and tidy at all times, making a record of any poor levels of cleanliness or any maintenance issues and take necessary steps/action to remedy. Greeting all Visitors in a friendly and efficient manner and ensuring they sign in, if they are customers, manufacturers or consultants who have arrived for a meeting, alert the appropriate person of their arrival and escort the person to the meeting room. Maintain the board room diary, ensuring that the room is not double booked and that meetings do not overrun if the room is booked for another meeting. Prepare refreshments for each meeting accordingly Ordering and setting up lunches for meetings and training. Maintain stocks of cutlery, crockery and refreshments (including employee milk, sugar coffee/Tea and chocolate) Maintain the stock and maintenance/cleaning of the Coffee machine in reception along with the employees and client drinks fridge. Dealing with the incoming and outgoing post/parcels including delivery to the relevant people. Liaising with all departments to help support the growth of the business Support the sales team, by contacting customers, generating quotes and updating the CRM in a timely fashion Help drive customer retention, with a focus on continuous improvement of the overall customer journey Actively work on the existing customer base to renew existing agreements Deliver excellent customer service at all times.
Knowledge & Skill Requirements
- Excellent telephone skills
- High degree of accuracy
- Analytical and be able to understand reporting
- Strong excel skills
- Demonstrated ability to prioritise issues
- Must be able to deal with technical product information
- Ability to build strong working relationships both internally and externally
- Excellent communication skills both verbal and written
- Takes pride in their performance.
- Has a can do attitude
Working Conditions
Must have a clean driving license and own car due to rural location.
Other Information & Benefits
- Laptop
- Learning and Development Plan
- Pathway Training Platform
- Motivosity Reward and Recognition system
- On-Site Gym
- Perk Vouchers
- Pool table/ Batak/Table Football
- 25 days holiday
- Extra Holiday for long service
- 2 Well Being days
- Birthday Bonus
- Anniversary Bonus
- Pension Scheme
- Medical Scheme
- Sick Pay
- Life Insurance 4 x salary
- Free Parking
